Leicester City Centre hotel

Lift was broken from carpark. I twisted my knee carrying bag from carpark. Receptionist was surly and unfriendly . Evening barman was very pleasant. Disorganised staff in breakfast room. Hotel computer system went down so no formal checkout. Anyone who expects to park at this hotel faces 3 rounds of the one way system before finding it and that's if you are lucky . Poorly marked . No directions

This premier inn is run very efficiently. The food is incredible, receptionists are kind and welcoming. Room was immaculate. Thank you again Natalie for the best stay!

Having read some of the recent reviews I almost cancelled our stay here. However, other local hotels had equally awful reviews and were more expensive, so stuck with here. I booked a Premier Inn in the first place, as they're usually consistent and pretty big standard. However, this is the worst one I've stayed in. It needs a complete refurb! In terms of cleanliness, it wasn't bad, but there was obvious dust on the headboard and on the wall lights. The sink in the bathroom also had visible gunk below the plug. The bedding was clean though and our bins had been emptied. The towels were also fresh and clean. Although there were two of us and there was only one large towel each. We were given a small one, which we put down for getting out of the shower and another smallish one, which my daughter used as a hair towel, so no hand towel available. The bath (although we showered) was really slow to drain and the plug hole was rusty. The toilet was also incredibly hard to flush and you had to really press hard and hold the flush for it to flush. We were only provided with one tea bag, which I didn't realise until I went to make tea in the morning! The kettle also had left over water in it. The free WiFi was slow and worse than the 4G on my phone. We had breakfast in the morning, which was standard fare for a help yourself buffet. The staff replenishing the food were working really hard. The person who greeted and sat us however, was not! They didn't explain it was self service or check for allergies etc (thankfully we don't have any) and really looked like they'd rather be anywhere else than there! We parked in the train station carpark as I didn't want to risk tight spaces and there was plenty of spaces available. The hotel is in a convenient location for the theatre (the reason for our trip). However, I didn't feel safe walking back to the hotel after the theatre- it really wasn't pleasant. Overall, the stay was ok, not worth the price point, but on a Saturday night in the middle of a city, inflated prices are to be expected. It's not somewhere I'll be rushing back to any time soon though.

AVOID - paid for a premium room which wasn't cleaned properly, had the previous guests rubbing in the bin and the bathroom was grubby. Also noisy, could hear other rooms toilet flushes all night long and the wifi is rubbish. Free is capped at 1mb which is pointless and premium is capped at 8mb (even though they say its 24mb)

Stay at this hotel at the weekend to go and watch the darts only to get back to the hotel to have a man knocking on the door to tell me to be quite and then next he telling me that we have been smoking in the room when we haven't I had been sick and it didn't flush all of it only to then get back in bed and they turned all the electric off in the room for no reason I couldn't charge my phone when I had set my alarm to get up as I had an appointment to get to in the morning but I was late as I couldn't charge my phone then got a letter under the door saying they have fined us £100 pound I'm absolutely disgusting paid £125.00 for the room with no electric definitely won't be staying in a premium inn