Blackpool (North Pier) hotel

Well where do i start?!!! My husband & myself arrived on Monday 8th June we booked till the Friday 12th June as it was my birthday on the 9th & my husband treated me for my birthday, he had also booked the meal deal for the duration of our time there , Tuesday morning came & no hot water, so we went to reception to see what was going on, to be told that the fitter had been called & that it would be fixed ASAP, so we went out as it was my birthday to Blackpool zoo & the weather was hot, so we wanted a nice hot shower when we got back before going down for tea, shock no hot water. So down my husband went again to reception to be told that someone was coming out to look at it, so we had no hot water to actually have a wash, got up Wednesday morning tried the hot water tap still no hot water, so down we went for breakfast & stopped at reception to ask yet again when will we have hot water. You could see by the staff faces that they didn't want to know, so they said hopefully the part arrives before 7pm & that the fitter could pick it up, & he would be there to fix it that day, still couldn't have a shower & my hair needed washing so was really getting annoyed by the lack of support or customer care we were receiving from the reception team, it was as if the question was hard or they couldnt be bothered with all the fuss, my husband had to boil 6 kettles so i could wash my hair which is ridiculous,we weren't the only ones who were complaining, it is a necessity & a right for everyone in the hotel to have hot water & the 3rd day it was really grinding me as we couldnt have a shower & freshen up so down to reception my husband goes again to be told its being fixed. & was told to ring customer relations & was handed & slip with the number on! So i rang it as the reception told me to, to be told there was nothing they could do & they can only help once we had checked out today 12th June then guest relations said to ask at reception, so was fobbed off yet again , So no showers or hot water for 3 days. Then on the Thursday we went out for half a day came back through reception. Not one of them behind reception told us that it was back on. I suffer with fibromyalgia & osteoarthritis & so I rely on hot showers, so I really struggled throughout the week without hot water, this really but a dampener on my birthday time away, we paid over £500 for my birthday time away & to be honest we were glad to get home, there were other things that weren't very good but we couldn't be bothered to talk to them on reception about it, as we were at a brick wall with everything we talked about, we asked for fresh towels on the Tuesday assuming that they would take away the used towels but no they piled up in the bathroom, we also asked for the bin to be emptied but no not done, when you pay for a room & service you at least expect to have hot water!!!!! We took the card keys to reception this morning & I asked do i put them in the perspex box? To just get the answer "yes" then nothing, was a shock i couldn't believe it, they knew we were going home as we sat in reception waiting for our taxi not one of them said safe journey home, nor thank you, nor did you have a nice time. We felt as if they couldnt be bothered,which is not how you treat your customers especially after not having hot water for over 3 & a half days, & my husband paid in full for our break they kept saying oh you can have a free breakfast but our answer was no we don't want a free breakfast we want hot water, & with all this happening they kept on checking people in saying its only some of the rooms without hot water, which was another lie, so premier inn you seriously need to get onto training your staff at this premier inn on how to handle customers & speak to them in a nice way, good customer service goes a long way but this hotel has definitely a long way to go to make people happy. I now have a case going on with customer relations as we are not happy customers at all

No hot water. Not being able to clean my children of myself is covered under the good night guarantee so instead we get a dismal amount as a "good will gesture". Rhe plug in the bathroom sink kept getting stuck. The staff at the restaurant were lovely and amazing.

You guys will no doubt see several reviews about this situation I've seen at least one already. My wife had originally booked for herself and her mother to stay 9th and 10th June to see a show in Blackpool unfortunately at the very last moment my mother in law couldn't make it so I came with my wife to use the hotel booking and show tickets. We had early check in arrived shortly after 11am on 9th June checked in quickly and efficiently ,this was my only interaction with staff where I didn't feel I was insulting them by daring to bother them or breathe the same oxygen. We got to the room unpacked and out by 11.30am when we returned at around 4.30pm there was a note up in several locations about the hotel having no hot water . I enquired the following morning and was greeted with much shoulder shrugging ,rolling of eyes and funny smirks between staff members who acted like short circuited cheap nasty temu ai premier inn zombie robots repeating the mantra over and over again ,contact customer relations over and over and over again. No update was given to us regarding the hot water at any time and on leaving the premises this morning 11th June still no hot water and the original sign put up was never changed or updated. Worst of all with this booking originally meant to include my mother in law ,she has a stoma ,exactly how are people with medical requirements meant to maintain proper hygiene without hot water. Look all our favourite brands ,shops ,bars , restaurants hotels have good ,bad and worse locations . We've stayed several times in this premier inn with no issue ,pumps break ,delays happen but not only was customer service on this occasion poor it was basically non existent ,can't comment on the restaurant or bar staff as never used them but certainly fort the reception staff the paying customers seem to be nothing but a pain. I will absolutely give other premier inn locations a try but we will never again set foot in this particular hotel. Please check previous reviews for yourselves ,that and the fact that negative reviews are not being replied to and that reviews highlighting poor service seems very common over the last 3 months or so say a lot. As for Mr premier inn don't waste any time with an ai or managerial double talk response ,we won't be back.

I stayed at the Premier Inn North Pier, Blackpool from Saturday 5 June while attending a conference, and on Tuesday 9 June at around 4:45pm I was informed there was no hot water in the hotel. I was assured the hot water would be back on in the morning. As I had dinner plans that evening, I had to make do with a strip wash, but accepted this on the understanding it was a one‑off. However, as a disabled person with a leg condition, a warm shower after a long day is very important to help manage my pain. I am also menopausal and experience hot sweats during the night, so being able to shower properly in the morning is absolutely essential for my comfort, hygiene and wellbeing. On the morning of Wednesday 10 June, while getting ready for breakfast and another full day at the conference, there was still no hot water. When I went downstairs to ask when it would be resolved, I was vaguely told it would be “at some point today”. I returned to the hotel at around 2:45pm to find there was still no hot water. I was then told it “should” be back at some point on Thursday, as they were waiting for a part that was due to arrive on Wednesday evening. By this point I explained very clearly how uncomfortable and unacceptable this situation was, especially given my disability and medical needs. I had also deliberately booked an extra night for the Thursday so that, once my conference finished, I could meet my partner and enjoy an evening in Blackpool together. Part of the reason for arranging this was so that my partner could help me with my luggage when checking out, as the colleague I originally travelled with was leaving on Thursday afternoon. The ongoing lack of hot water turned what should have been a relaxing end to a work trip into a stressful and unpleasant experience. I was given the Guest Relations number and told to call them. When I did, I was told they could not help until I had checked out – meaning the member of staff at reception, who knew about the “good night’s sleep” policy, sent me down a route that could not possibly resolve my situation while I was still in the hotel and in need of support. When I questioned this and asked to speak to the manager, I was told the manager was on holiday. I asked for their name and was told it was “Will” and that the only way to contact him was via the hotel email (NorthPier@Whitbread). When I returned to my room and did a quick search online, I discovered that the manager’s name is in fact Louise. This felt deliberately misleading and further undermined my trust in the staff and management at this hotel. The lack of empathy, understanding and practical, solution‑focused support from staff has left me bitterly disappointed. Eventually, it was suggested that I could move to a newer Premier Inn around a 15‑minute drive away. I made it clear that, due to my disability and existing plans to meet colleagues for a farewell meal, moving hotels on Wednesday night would be too stressful. I was only prepared to consider moving on the Thursday. At the time of writing, I am still waiting to find out if and when hot water will be restored. Throughout this situation, staff have shown very little concern for customer welfare, and even less for the specific needs of disabled guests. What makes this even more alarming is that this is not an isolated incident. Almost exactly a year ago, after a five‑hour train journey to Edinburgh for another conference, I arrived at the Premier Inn in Edinburgh at 10pm to discover there was no hot water there either. To find myself, a year later, facing the same issue again at a different Premier Inn, is frankly unacceptable. It is an absolute disgrace that I am sitting in my hotel room having to write this review instead of relaxing and enjoying my stay. At this point I am even considering contacting the press, simply to encourage someone at Premier Inn North Pier, Blackpool to respond in a kind, caring and genuinely considerate way, and to take seriously the impact this has had on me as a disabled, menopausal guest who relies on basic facilities like hot water to manage day‑to‑day life.

Good stay in this hotel . Easy check in friendly people nice clean and comfortable. Surrounding area not so good. A huge shame seeing how run down and tired looking Blackpool has become.