Chatham/Gillingham (Victory Pier) hotel

Easy to park, very warm and informative reception. Clean and comfortable room. At in the evening and at breakfast and the service was excellent and the food of a high standard. Very enjoyable stay.

Small checkin area can imagine it getting busy during peak times, staff were very welcoming. Be aware there is a parking meter outside you have to pay for each night you stay on top of the cost of the room. No microwave and you pay extra for a room with a fridge, keep that in mind if you plan on staying for multiple nights. The bed seemed firm, pillows flat but that's a personal preference could be fine for some people. Overall clean friendly hotel, with ample parking.

On arrival the car park was full. However there was a disabled space which I could use as I have a badge. The staff were very friendly and checked us in with ease. I had booked a family room. However getting to the room on the second floor, only the double bed was made up. Back to reception and the man went and got a bed pack. Before he went Abbie was searching to see if there was another room set up we could move to instead, however there was not. The guy had been and got a bed pack, taken it straight to the room and left it with my son before I got back there. As i was making up the single bed, I noticed items missing from the pack so I went back to reception again. Abbie was there and I told her the situation and she was very apologetic. She went with me, got new items and made the bed up, which she said should have happened in the first place. She was very chatty and made us feel at home. We did not have breakfast booked and she booked us for complementary breakfast, however we did not get chance to take advantage of this kind offer. Looking around the room it was a normal premier inn room. The carpet had stains on, the walls had marks and holes filled that were not disguised very well. Nothing that makes any difference to the stay, just cosmetic things that could be dealt with. The bathroom was clean and mould free. It was not until we came to shower however, that after one of us had showered we realised that there was only 1 bath towel, 1 hand towel and the bath mat between us. So we shared towels as unable to go down to reception and get more towels. The beds were clean and comfy and I can even say that for the first time in a long time I woke feeling refreshed. The room we were in was 219 and it was an adjoining room of which I have not seen in a premier inn before myself. Happy with our stay and if back that way will book here again.

What a lovely experience staying at this hotel. Parking was easy, the hotel was welcoming, the rooms were extremely clean and comfortable. The food was good, both the breakfast and evening meals; for the money, it could not be faulted. However, the best part of our stay was the staff; everyone we met from front of house, chef and manager they were all so nice. The hostess, Sarah, was wonderful; funny, attentive and treated us like old friends. Thank you all so very much.

An unpleasant stay from the start. The receptionist told me she didn't like the spelling of my first name and so would pronounce it how she thought it ought to be and proceeded to do so!!! We were checking into two rooms. My brother in law went up first and had been given the wrong keycard, resulting in him walking in on a semi-dressed lady. The receptionist argued with us about room numbers, but had clearly made the error. My sister's room had an unpleasant smell and ours had the hard wired hair drier loose meaning it kept switching off. No one came to reception when we were checking out, so it was not possible to report these issues. Luckily we have no reason to need to stay at this hotel again.