Isle of Wight Sandown (Seafront) hotel

Great location - right by the beach and pier, with Shanklin walkable. Room was very clean, staff were lovely and breakfast was great Only downside was no wi-fi, even if you pay to upgrade. Bring a book! I did pay £10 for early check in, then this was cancelled as unavaibable, then offered to me again for £15. Cheeky.

Awful stay would not return have given our issues to manager and reception but Premier inn would not help us also would not accept anything since we have returned. Terrible service, terrible reception and WiFi ie you can’t get any as soon as you step in the hotel. The restaurant that they claim isn’t to do with them gave us problems and not the full breakfast menu all really terrible and had to stay 6 full nights as couldn’t be moved. Have cancelled further booking now in different locations.

Room was a little run down, marks on walls, shower rail broken. Noise from next door late at night, ended up complaining to reception. Meal was under cooked and sent back

1st day - We had a sea front room with a locked door joining onto the next room which one bed was placed in front of. No problem with this until 11pm when we had to move the bed due to the noise coming from the next room, there must have been about 20 kids in there shouting and banging constantly. My daughter was so upset and tired from travelling all day. My husband ended up going down to reception who to be fair the gentleman did knock on and sort it out. 2nd day - we decided to eat in the restaurant downstairs in time for the festival, my sons burger was red raw inside. This was changed and we weren’t charged but we did have to wait which meant us finishing long before he had even started. 3rd day - went down for breakfast which wasn’t pre booked however this wasn’t a problem the first two mornings (sat & sun) This morning (Mon) Steve told us to sit in the bar area as he was expecting 200 people. I wouldn’t have minded but it was 8am & the restaurant was empty. When we left there were still more than half the tables still empty! Sitting so far away from everyone else and the food was not ideal at all. It felt like we were pushed into a corner simply because we didn’t prebook. Steve came across as an obnoxious power driven member of staff.. had we have had the lovely lady from the previous days we would have enjoyed our breakfast so much more. So over all our experience wasn’t a great one. The location however is fantastic although parking is an issue. When we return we will definitely look for a better hotel. Book with caution.

Really nice sea front location with a lovely sea view. room is comfy, clean and most of all comes with a sea view. Staff are kind and courteous, particularly Waqar, he went above and beyond for our honeymoon. Thanks