Isle of Wight Sandown (Seafront) hotel

Arrived and was met at check in by Waqar. He was very helpful. Had a slight issue with the cleanliness of the room. Waqar was exceptionally helpful, he showed us 2 other possible rooms and did everything to ensure that we were satisfied. Had a chat with him.about cricket and he spoke to my daughter about cricket. A real credit to the Premier Inn. The hotel is a great location with lovely sea views. Sandown itself is a random place, a bit of a mixed bag with some derelict buildings. Although the beach is nice and there's a lovely restaurant called Reef just along from the hotel.

Lovely location, good room and good value. Clean and a good night of sleep.

Stayed here for two nights (family, spread over 2 rooms). On the second night the fire alarm went off just before 6am and the hotel was evacuated so we were all made to wait on the beach. When we went back in the lady told us to contact customer relations as it would be covered under the good night guarantee as it was a false alarm. We did this the following day on their Watsapp and was told someone would get back to us in 5 days. I contacted them after 5 days on the same chat, as advised by the original person if I had not heard back to which I had a response saying the chat had ended. Had to go through the entire thing again to be told that the other person had sent a message but unfortunately it had not sent! They would not be honouring the Good Night Guarantee as fire alarms were not included in their reasons. (Even though we had been told by the staff that if it was a false alarm, then they would be). The staff were all nice and the hotel was sufficient but the good nights guarantee is anything but!

My husband and I were very happy with the customer care service from a kind Gentleman named Waqar. He was very helpful, he provided us very useful information regarding the area, food and parking. Very pleased with his service. Well done Waqar.

I had a wonderful stay at Premier Inn Sandown Seafront. Waqar was extremely accommodating and friendly throughout our visit. He went out of his way to help us and kindly arranged a family room for us, which made our stay much more comfortable. His excellent customer service really made a difference. Thank you, Waqar, for your hospitality!