Portsmouth (Horndean) hotel

Great hotel, reception staff very good, found us a iron, decaf tea, as they don't normally stock it seems, Breakfast good.

From check in to room selection. I had purchased two rooms for an event I was due to attend some months ago and 2 time fortunate circumstances could not attend therefore rebooked the rooms to a later date. On arrival I advised the person designated to assist my check-in of the issue with me only in the requiring one room however asked if that one room could be a quiet room as I am quite a light sleeper. This appeared to cause the receptionist much distress as I was then asked a lot of questions about who the other room was for to which I advised that I'm not sure how this was important as I had paid for and they were both my rooms the advised her of my friends last name, however I would just like a room that was quiet the receptionist then went on to tell me that the room she had me booked into was quiet and was actually better than the other room and also if I wanted a specific room selection I should have requested this in advance, a strange statement as this was the first time I had stayed at this hotel. I again asked if there was a quiet room to which she then said there were no other rooms in the hotel available as was fully booked. I then again advised of my other room to which she already told me it would be noisier and still would not tell me the room number. The quiet nights and restful sleep that you advertise so willingly and I often find is okay at other premiere inns I stay in was not this room that I had - room 201. The window although fully closed, let so much noise from the nearby road that every time a truck or a car was traveling, throughout the night I was awoken, my partner also noting it was like many earthquakes all through the night or a loud thunderstorm. The bed that I was sleeping in had no real fitted nor correctly made sheets and as such everything just screwed up underneath one's body which made for an even more uncomfortable night. This however faded into non-importance almost, due to the horrific smell that emanated from the bathroom drains, toilet etc in the morning I can only describe it as one to be compared to a Victorian men's public toilet. I'm assuming the soil stacks and drainage system haven't seen sight of a cleaning chemical for some extensive period of time for this to happen. I understand that I booked two rooms and there was no refund available as the receptionist had very reminded me earlier two or three times, however one would expect the quality of a room to far exceed the state of the room that I stayed in for the weekend. I can honestly say I would never return to this hotel pre refurb or deep clean as this is certainly required, you may be better just selling the unit if you really do not care what your guests think about staying in this hotel as sooner or later word of mouth will make this hotel not a viable prospect for your business. I must finish by saying that this has to be hands down the worst premier Inn I have ever stayed in and due to my work and company travels around the country I have stayed in quite a few, to choose a brand that normally fits purpose based on my experiences at other premier inns for what was going to be a truly social weekend, I cannot stress how thoroughly disappointed as well as tired this weekend as made me feel and how I'm sure I am I should choose a premier Inn for a personal weekend away

As always we have found Premier Inns to provide a comfortable bed and a clean room. Nothing fancy but just what you need if all you are looking for is a good night's sleep and a decent (reasonably priced) breakfast. Staff very helpful and friendly at the Horndean site too.

Such a great place to stay, set in a lovely quiet village with a fantastic pub steps away to enjoy food and drinks in . Would recommend definitely

The staff were very pleasant but the bed was the most uncomfortable I’ve ever attempted to sleep in, it was like lying on a plank with a brick for a pillow.