Portsmouth Dockyard hotel

Like another guest has written, we stayed the night someone not staying at the hotel decided to gain access to the hotel and start smashing through the glass doors to floors, including ours. I was woken up by some loud banging nearby, closely followed by a fire alarm. Was greeted on the way to exit the building by glass everywhere and fire extinguisher on the floor, and another on the stairs with more windows smashed. Outside, there were no staff initially, but the police turned up and went in to get the situation under control and arrested the person, and the fire brigade some time after. There was no way the staff could give updates over the noise of the fire alarm e.g. megaphone, so it was a bit confusing as to what was happening. They did no roll call or checks, so how did they know who they were letting back into the hotel? They were completely lost and there wasnt sufficient security generally. We went back in, and there was no water until around 8am with no proactive communications, meaning a lot of people going down to reception to see what was going on. I didn't feel safe for the rest of the night and we left as soon as we could after a (cold) shower once the water returned. I've cancelled a booking I had for November there, which is a shame as the location is good and I generally find premier inns to be good value, and have put in my request for a refund under their good night guarantee.

We were woken by fire alarms going off and found that a Non guest got into the bar,drank a lot then got through to the bedrooms and stairwell and proceeded to smash in the fire doors and outside windows on the floors with all the fire extinguishers letting them off in the process. We encountered him heading out as the fire alarm was going off and he blasted an extinguisher telling us to keep going. This was middle of the night. As we waited outside for the rpolice to come apparently the staff were told to lock themselves in a cupboard. No roll call was done outside either ,there was a just a sorry looking poor young girl.and we just had to wait for his arrest and checks from fire brigade back to a hotel where the water had been turned off for the remainder of the night. There were signs that no non guests would be served but we'd walked into the bar unchallenged earlier so knew it was futile.

Great location (opposite the docks) and close walk to shopping area No onsite parking but multi story over the road which was secure Check in quick & easy - we were early and they found a room for us Air con was great as it was very warm Rooms feel clean and modern, bathroom clean, bed comfortable Restaurant/bar was really good, food was actually decent (steak house kinda vibe) and the staff were friendly Overall if you're in the area I'd recommend

We’ve been coming to Portsmouth docks Premier Inn for 4 years now. Every time has been great until this year when it all seems to have gone downhill. We were disappointed to see the Bar + block had closed as the eating space now had no atmosphere. Even the staff struggled to smile. The bathroom wasn’t very clean, and the mattress was extremely uncomfortable resulting in both me and my husband coming away from there with bad backs. On top of that, there was an intruder who rampaged the hotel at midnight, setting by off fire alarms which meant we all had to stand outside for an hour while the police handled it. I understand this is out of the staff’s control and slightly unprecedented, however, their handling of the situation was poor, and they even allowed everyone back in without even checking whether they were staying there. Anyone could have walked past and decided to join the group and enter undetected! There were no apologies and no offerings of reassurance from the staff and not even any acknowledgment the next day other than a number given to us to contact for a refund. To top it off, we had no water! So after very little sleep, an extremely anxious night, and a bad back, we couldn’t even have a cup of tea or a shower to freshen up. Again, bottled water was not offered or provided. Just a loose ‘we’re doing our best to get it turned back on’ All in all, a very disappointing experience which has put us off ever staying here again.

Overpriced and sadly in decline over the years. Check-in was fraught with errors, my room wasn’t ready or made up for the number of people required (the room was booked over the telephone via head office) and the bathroom was dirty. Only one towel provided for two people, and the previous occupants bogies on the shower curtain! Sorry no photos! 🤮