Portsmouth City Centre hotel

Great if you like saunas! We went the weekend after the recent heatwave but the room was like an absolute sauna. When you walked in it was like a wall of humidity hitting you. The ‘air con’ made no difference and the only way we could sleep was by propping the door open as the corridor was so much cooler. We raised it with reception the next morning and they said they would get someone to look and provide some fans for the room. When we returned at the end of the day the ‘air con’ so switched off and we could r switch it on and there were no fans. Rather that spend another night there we left a day early and drove back home. There were no opening windows and it appeared the extractor in the bathroom wasn’t working either. We won’t be returning here.

We couldn’t fault the staff but the trouble is that there aren’t enough of them. Premier Inn cutbacks are not just confined to staff levels either. Little by little, extras like tea and coffee, and toiletries are whittled away, whilst you have to ask at reception if you want the room cleaning.

Due to Premier Inn seemingly reducing staff, possibly for profits, the experience was very poor, especially around breakfast time when the wait for hot food was long

The hotel is conveniently situated in the City centre with excellent transport connections. The beds are so comfortable. The staff are friendly and welcoming. The breakfast offers a range of cooked and continental food. We have stayed here several times.

Do yourself a favor, find somewhere else to stay: Room: We stayed in a Premier Plus room at this hotel, it was just a normal Premier Inn room with a, coffee machine and a fridge, also a picture on the wall, the highlight of this room was the bed very good and little noise. The room had the minimum amount of cleaning that could be done, with debris on the floors and black mold in the bathroom, heavy dust and generally not clean, it also included a heavy scaled kettle. Breakfast: We paid in advance for continental breakfast at this hotel, my advice don't waste your cash, we where disappointed to find most items were not available during our stay, no granola, no oranges, no bananas, no fresh fruit salad, no fruit compote, no yogurts, one day we were informed coming into breakfast by the member of staff on duty, that the continental was limited, they stated just help yourself to cooked breakfast, which I do not eat. We had to go out to Costa Coffee as there was nothing in the continental range of breakfast at this hotel on this day. Staff: Some of there team were poor, rather than being helpful, I found they were not bothered when we raised problems. The Hotel: We encountered dirty surfaces in the dining room, with items sticking to the tables. Common areas where neglected, lifts where dirty. As you arrive at the hotel the front is littered with cigarette butts as this is where the smoking area is. On our floor the stench was quite bad before going into your room, there was no housekeeping at all in this area for the whole six nights we stayed. My View: My experience at Premier Inn Portsmouth City Center was poor. This hotel needs a full refit, and I hope that the Management address these issues, my advice stay somewhere else.