Manchester City Centre (Portland Street) hotel

Very good stay. Second floor facing main road the room was absolutely quiet, even the air con was quiet. Nice room, comfortable bed, clean ensuite with large shower, no bath tub. Paid for early check-in so we could then visit family for the day, without hassle. Reception staff were helpful at check in. Breakfast was abit hit and miss, good food, but lack of clearing tables and restocking mugs and plates. Didn't make it a very nice experience but not really the staffs fault. Management could do with ensuring there is more staff at breakfast in the restaurant.

Arrived at the hotel shortly before check in. Was told that there was no running water in the hotel due to planned works by the water company and the water would resume at 4pm. Initially this wasn’t a problem but at 5 o clock the water was still not on. Reception informed me this was then going to be 6pm, and then moved to 7pm. At 7pm the water supply was still not on. A large group of guests were in reception wanting some clarity on the issue. A gentleman on reception said that the water was now due to be back on at 10pm! He went on to say that some guests could be moved to alternative premier inns close by subject to availability and guest would receive a refund for their booking. Obviously this impacted the whole point of my trip for a surprise birthday event and dinner reservations at 7:30pm, and led to me washing with a bottle of water in the room. The next morning at check out I was told that a refund would be processed and if this hadn’t been received in my account, then I would need to contact guest services who would be aware of the issues at the hotel. The refund never hit my account and I contacted guest services who in turn contacted the property who said there had a 4 hour shut off. ( even though there were signs in the lift with conflicting information to the played down “4 hours”) This led to being offered not a full refund, but £18 as a percentage as per “company policy” and the matter would not and could not be taken further. I expressed that the hotel ( although knowing about the planned water issues before the date of my booking failed to contact guests to make them aware of this and the impact this could have on their trip. Room was dirty ( It did look as though it had been hoovered) but this makes sense as if there was no water from 10am, how had they sufficiently cleaned rooms if check out is later than this time. Lesson learned and I will never consider a Premier Inn or Whitbread owned Company again.

Stayed here to go to a concert around the corner but would never stay here again. It was a cool March yet the room was a really hot 26c (I assume rising heat from the pub under the hotel) and there was no air conditioning to cool it down so I didnt get any sleep and was covered in sweat. I made a complaint but they didnt care and guest relations refused to approve the good night gurantee refund. Avoid this hotel

Stayed at Portland street Suppose to have a good night sleep was woken at 6am by loud clattering noise outside constantly apparently was deliveries and rubbish taken away . When complained was told nothing they can do as it’s the council surely this should be mentioned when booking so beware premier inn doesn’t guarantee a good night sleep at Portland street

I stayed at this hotel for a few nights very recently for work. Is it the world’s poshest hotel? No. It is, however, fantastic value for money. The food is lovely. I felt safe as a solo female traveller. My room was clean, and I enjoyed the tranquility of retreating back there after a busy day in the office. The bed was super comfy, room was huge! Carpets clean, bed clean, bathroom spotless. I was really happy, cosy and safe. A huge shout out to Ollie in the restaurant. He was great, service didn’t feel rushed, was attentive (exactly the right amount), courteous and made me feel welcome. Obviously a hard worker. All the staff were helpful and kind!