Manchester City Centre (Portland Street) hotel

Worst premier inn I have stayed in….and I have stayed in many all over the country It was so hot it was unbelievable… our room was on the main rd side so couldn’t keep the window open as it was ridiculously noisy, from 2am -6am noise coming from the bars , people shouting, etc wasn’t good at all and then the traffic starts.!!! No noise proof at all.. not even the net curtains were at the window so had to keep the curtains closed as again facing the very busy street and open to being. Seen by anyone that walks by.. even the restaurant was hot.!!! Managed to have our meal and then left as we couldn’t bare it.!!! The only part that had air conditioning was the reception.!! The only plus was the staff especially in the restaurant and bar. They were also working in the heat.!!!! Wouldn’t say that was good for them, a billion pound company surely sort this out. If you wanna stay here check the weather forecast first.. I’m going home after 4 nights stay absolutely exhausted and miserable…. And DEFINITELY NOT worth the money I paid

I arrived at the hotel late evening expecting to have missed food service and the restaurant, Luckly enough so still had time to grab a bite to eat before hitting the hay, The selection of burgers was great and will always have time and room for chicken wings, The room was great and breakfast at Premier Inn never fails.

Big smile on our welcome from the receptionist on duty, her name was Gina. Really lovely. Which set our stay off really good. The room was your standard premier inn twin room , clean fresh sheets and a really comfy bed and sofa bed set up. The room doesn't have air con , like alot of premier inns. It does make for a stuffy stay but they provide a very strong advanced fan which helps alot. When we came down for breakfast the gentleman seeing to us on the morning of Friday the 27th was amazing because he let us choose where we sat , we didn't want to be in the busy spot so this really improved our morning cause we felt comfortable. Thank you to him. The chef by the way does the best black pudding and sausages. Big cheer. Also a lady called Romante, sorry if I've spelt that wrong. She was so so lovely and helpful. All in all, although warm (which is to be expected without air-con) we absolutely loved our stay. Thank you all . We will be back

The layout and decor is same as all Premier Inns, however there is something wrong with the build of the building because it generates heat. I stayed in a room that was 29.5 degrees C all night, despite the fact outside temperatures were 18.5C and had dropped to 14 degrees C by the morning. Even in direct sunlight the day before outside temperatures had not got to as high as 29.5C so there is something wrong with the buildings design to be that hot. I told staff who said nothing could be done and there was no air conditioning. They put a fan in the room but as that just blew around very hot stale air it didnt help. The Premier Inn Goodnights sleep guarantee doesnt cover hot rooms if there isnt air conditioning, despite the fact there seemed to be heat being generated from somewhere for the room be so much hotter than the outside. No sleep, no refund. Its just a hot building and somehow as a customer you are supposed to know that - so here is fair warning to everyone. Unless its the dead of winter or you like sleeping in sweat, dont go. They couldnt pay me to go back, and now I know this is PRemier inn policy, I will have to dodge premier inn altogether.

The whole hotel was spotless, all the team we interacted with were very polite and friendly and breakfast was lovely, just as you’d expect from a Premier Inn