Manchester City Centre (Portland Street) hotel

Unbearably hot rooms. Do NOT ignore the reviews! honestly the worst sleep we've had. We had 3 fans and still wasn't enough. The staff are lovely. But that's as far as the praise goes. We couldn't wait to leave.

Terrible- way too hot as all other reviews have flagged. Do not stay here under any circumstances! Hotel clearly know this is a problem as the fan was on when we arrived but the room was above 30c despite not being too hot outside. Please do something about this Premier inn

The staff at this hotel were excellent, as was the location. However, as many reviewers on Trip Advisor have noted the rooms are simply too hot. It goes beyond comfortably hot. The hotel needs to seriously look at the thermo-dynamics of the room, and why the building is overheating.

Rooms are too hot and loud noises from the pubs emptying bottles late at night and loading/unloading barrels early next morning.

Stayed at Premier Inn Manchester City Centre (Portland Street) during a warm spell and was shocked to find the room had no air conditioning, despite temperatures reaching a very uncomfortable 31°C for the entire night. The token fan provided just blew warmed air around the room and the window barely opened and opening right to wall so no air circulating at all. It was almost impossible to sleep due to the heat. There was a ‘heating’ system that had a ‘cool’ air switch that didn’t blow out said cool air. I’m still not entirely sure what this system was but not AC apparently. Looked like a broken system to me that just hasn’t been repaired. What really disappointed me was that this crucial detail was not disclosed during the booking process. This is clearly an issue when the weather is hot that has never been addressed and customers are paying for rooms hoping for comfort. There was no clear notice that the hotel lacked air con in the entire booking process. Premier Inn’s response was essentially “you should’ve known,” and was extremely dismissive, even though I booked in good faith expecting basic comfort. Their Good Night Guarantee means very little if they won’t acknowledge how unbearable the room was. The technically of ‘not advertising air con’ does not make it acceptable. This experience left me frustrated and sleep-deprived, and I wouldn’t trust booking with Premier Inn again unless I have time to check every tiny detail manually before booking. If you’re booking in summer, be extremely cautious — no refund, no warning, no sleep. On a positive note the staff were lovely and understanding, Paulo and the lady working with him were fantastic and a true credit to the company. Just a shame about their dismissive online customer service and ‘Good Night Guarantee’ scam.