London Heathrow Airport Terminal 4 hotel

I love this hotel and only giving it four stars because of the poor housekeeping. I stay frequently and often for several nights. I'll start with what's really good - reception staff are (with one or two exceptions) really helpful and friendly, especially Mandy. There is a 24 hour Costa Coffee, which is a real bonus. There's a Thyme restaurant (which I have never used as I think it's overpriced for what you get and not a great selection of food.) You can access the hotel from the Piccadilly or Elizabeth Lines at T4 via a tunnel, so if the weather isn't great, you don't have to worry. If you don't fancy the walk you can get a 482 or 490 from outside Hatton Cross Station which takes you right to the hotel. As always the room was clean and well laid out. Despite the proximity to the airport and planes taking off an landing right outside your window, there is no noise from outside. Now for the gripes. First of all - and this applies to all the Premier Inns in which I have stayed - the awful mattress topper. This is either not fitted properly by staff and/or doesn't fit the bed. The result is that after one or two nights it slides about and bulks up in places. Then there's the zippered pillow covers. If you MUST have covers which zip, the zip should be on the INSIDE of the pillow case. Pillow cases are too short for the pillows. It's pot luck really whether you bed is properly made. I appreciate housekeeping staff have to be quick but at least make the bed properly. I've had sheets that start below the pillows, or don't reach the end of the bed (see photo). Duvets are tucked in at the bottom corners which just hides how badly the beds are made when you untuck them. Duvets are not meant to be tucked in. Finally those awful glass mugs which are heavy before you start and often have chipped rims. Bring back the china mugs and small glasses (this applies to all Premier Inns).

Great value; clean and comfortable rooms, with very convenient walkway access to T4. Staff were friendly, though food and drinks a bit overpriced.

Great time at hotel, so pieceful in room, clean and shower was easy to use. Bed was very comfortable and tv controls simple. Having key for door on my phone made life so easy and quick to get to my room, no queuing or checking in, all done on phone before you get there. Breakfast was great with a wide variety of English or continental food.

I'm writing this as a long term user of this PI - I find it convenient for business (& other) trips to London. So - firstly this is a 'budget' hotel, so you won't get everything you might expect in more expensive places. A major selling point is the easy access to the other LHR terminals. Get toT4 - go to the departures level and, if you look towards the check-ins, turn right and you'll see some glass doors signed 'Hotels - go through them and 'follow your nose', down a long airbridge (which needs redecorating: LHR please note). The PI, I'm afraid, is about 500 yds away - on a gradual downhill slope (which means that the walk out is slightly uphill). Trolleys are available in the terminal -you can take them into the hotel rooms. The entrance is on level 2 - check-in is on level 1 - there is a dedicated lift. There are automated check-ins available - I prefer to do it through the desks which might mean a little wait. I've generally found the staff friendly & efficient. There is a bank of lifts adjacent. The foyer area is spacious. The rooms - for a single traveller, I find them perfectly adequate. There's plenty of room for one or two - with a third or lots of luggage it might get a bit crowded. I've always found the beds comfortable. There is a kettle with basic tea/coffee supplies. These, I feel, could do with a more liberal supply, but tea, coffee & milk are available in the foyer. Bottled water is not supplied. There is a good-sized TV with an assortment of 'Free-View' channels'. Rooms are pretty much sound-proofed - even on the 'runway side' you can't here the planes. There are good sized bathrooms - most, if not all, have showers over a bath which seems to please most people, but less 'agile' people might prefer a 'walk-in' shower. Soaps & gels are provided - you might want to take your own. though. There should be enough towels - if there aren't have a look around the 'storage' unit adjacent to the bathroom door. Breakfasts are an 'Eat-As-Much-As-You-Like' buffet. The dinner menu is adequate but not ideal. There is no soup in the starters, and 'old favourites' like lasagne, steak pies, or even a 'Sunday Roast' are missing. Service is generally good, with the staff being proactive. If you're checking out immediately after breakfast there is ample space to park you bags whilst you eat. The bar I don't use - find little there to attract me and I'm sorry to say that I find the prices rather high. There are lounge areas adjacent to the the bar & a 24hr Costa - these needed a re-fresh: on my last visit the area by the Costa (and the Costa itself?) had been refurbished and bore no relation to some pictures taken earlier this year. The 'bar lounge' I didn't see. There's no dedicated 'business lounge', which might be a pity - certainly at times I've lamented the lack of access to a printer. What else? Simply this is a very good budget hotel at LHR, but convenient for trips into London. Its not perfect - nowhere is, but the pro's completely outweigh the con's. Its not my policy to name individual staff members: lets just say they're a pretty good crowd. On my last visit the Reception staff were confronted by an extremely aggressive traveller who made statements to all & sundry that were, simply, wrong. They dealt with him with 'tact & grace' as he stormed out. (In case anyone asks, I have no connection with PI, or its owners. This is my review. I am not a bot)

I love Premier Inn. They deliver consistency and value, along with great front desk service. Unfortunately not here for my one night stay. The automated check-in would not work, and after waiting 5 minutes to speak with some one, I was eventually told ‘there is a system problem’. The young lady then just left the desk and went into a back room with zero explanation. The lady at the next door desk just shrugged. Finally, the lady returned and I was told the Premier Plus rooms were not showing on the system. She disappeared again, without any explanation. Another few minutes later she returned, and without any explanation again, checked me in and handed me my key. Not great. And then we get to the room - it’s a standard Premier Plus room and delivered on everything Premier Inn does. Comfortable mattress, good pillows and clean and tidy. Just a shame we could hear the lift going up and down all night. Would seriously think about staying somewhere else next time. Please do better Premier Inn and I hope this is just a one-off.