London Heathrow Airport (M4/J4) hotel

The hotel itself is in a good location and is good value for money but the room we were in smelt soooo strongly of smoke it was awful.

Great location when flying from Heathrow airport. Very good value and quality evening meal. Clean and comfortable room. Helpful staff. Happy to recommend.

We were a large group booking of 105, travelling to London for our young performers to take part in a West End show. The trip had been over a year in the planning and due to a prior great experience at a different Premier Inn, we booked this one. On arrival, our key cards weren't prepared, even though we were an hour later than check in time. I was handed a list of rooms and key cards for the group and told it would be "easier" for me to sort them out myself, rather than the reception team checking everyone in individually. It certainly wasn't easier for me! Having submitted a detailed dinner sitting plan, along with two course menu options for all 105 people, the dinner service was disorganised and under staffed. Guests arrived down at their allotted time and waited over an hour and a half to be seated. One family waited over two hours once they had sat down for their food to arrive. There were no apologise from staff and no one could tell me why they were having such issues. The outside of the hotel could do with a lick of paint and the rooms were basic and a little tired but fine for the one night that we were staying. The one saving grace was breakfast time, with helpful staff, who kept everything stocked up and running smoothly. Sadly, the next time we do this trip, we will not use Premier Inn.

My husband, sister and I stayed the night of the 13th October. As always we had a very comfortable stay. I must praise the staff , service and food from the in-house restaurant. We were served by a lovely gentleman called Asher. He welcomed us with a wonderful smile and great table service . He made our evening very enjoyable. Asher is a credit to your team. We look forward to our next visit.

Very handy location for all Heathrow terminals. Clean comfortable room, friendly staff. Only negatives, noisy aircon unit. (room too hot without it) expensive parking fee.