Southend On Sea (Eastern Esplanade) hotel

Staff very friendly helped with getting a cab and given local information.. Rooms were to be expected very pleasant love the late checkout much needed after birthday drinks the night before...

Every thing was great except for there was no available WiFi connection. The room was great for our accessibility needs.

Basic hotel was fine for us,comfortable bed.Breakfast was really good and plenty of food The staff were so helpful as one of us had quite a disability and they helped us a lot

Poor cleaning, the room looked like it hadn’t been cleaned before we arrived. Have previously stayed and there was definite decline in standards to our previous stays.

I've stayed at this hotel many times but it's gone downhill rapidly. The staff on reception are rude and unhelpful (apart from one really lovely lady). Came to check in and was about 45 mins early. Usually reception would check whether the room was ready, and if so, would be given our key card to our room. Not this time. The gentleman immediately told me 'you're too early and can't check in until 3pm so you'll have to come back'. When I did, I got a lovely helpful lady. Went to my room on the 3rd floor with sea view. As soon as I walked in, the room had an awful damp smell and the shower curtain stank. The bedroom is tired and looking dated. I woke in the night to use the loo and noticed there was a leak coming from behind the toilet onto the floor. It wasn't too bad until I went in again a few hours later where the water was all around the toilet. I used a towel to clean it. The following morning, I went to reception to ask if my room could have a quick clean and told the lady about the leak. She was absolutely rude and abrupt asking questions then said it would be sorted. But it wasn't sorted when I came back later that evening. No bed made, dirty coffee cup still there and the towel still on the floor where the leak is. On coming back to my room, there was a foreign chap, somewhat dishevelled, waiting at reception but no one was there (again). I witnessed a family using their security key to get through the door to the lift area, and whilst going through the door, the gentleman just walked through and went upstairs with his head down. A clear breach of security. Being a female on my own this time, I'm extremely uncomfortable with this. Never again Premier Inn Eastern Esplanade. Get your hotel cleaned up and your act together.