Southend On Sea (Eastern Esplanade) hotel

Adalgisa attended to me and my family and she was very nice and accommodating. She explained things to me in details and was very helpful and patient.

Most unusual of premier inn, standard at Southend Eastern esplanade. Premier inn should be more transparent about the building work that was going on. Should have informed before booking and before online check-in (not after). Heavy machinery was seen operating in car park and workmen doing their work inside and outside the building. Restaurant and carpark were both closed for guests. Dust and lingering earthy smell was there inside hotel. Such building work would have taken weeks of planning if not months. Offer of free croissant and coffee after checking-in is not the answer. Unusual of premier inn standard!

shocking customer service email to say no car park 2 days before we went had an accessible room mum needs supervision when walking couldn't drop her off alone was so stressful for her and myself we booked ages ago works have been going on a long time so could have let us know at the time of booking so we could have got something more suitable

We got an email 24 hours before our stay in Southend. No food, no bar, no parking, possible noise and that the sea view paid for may be restricted. Had we k own this, we would have never if stayed. The sea view is a bit of a joke. They gave a window that doesn't open, yet the have lots of metal bars outside and netting, which does spoil the view. It felt more like we were in a cell looking out. Their customer sevice was appalling. I called them for a refund on my breakfast as the restaurant was closed. They refunded the meal, but also randomly cancelled my early check in as well and refunded the money. I called back immediately, only to be told I never booked the early check in and had never paid for it. I was adamant I had and the guy kept telling me I hadn't. Luckily, I had printed everything and proved i was right and he apologised. He then put me on hold but forgot to to press the button and I heard him do a very loud sigh immediately indicating he was fed up with my call. I said I heard him and he tried to twist it all round in me, blaming the computer and saying had i never done that? It has only been a second or so, do it was definitely aimed at me. I said i wanted a manager. He put me in hold for ages after arguing his case first, then i was cut off. No one called me back despite having my number. This guy was a disgrace. I think they should have offered compensation for his behaviour and a partial refund for all of the issue at the hotel. They even decided to charge me for the early check in again. That was nice of them. Awful experience with this company! When you read this, listen to the calls and judge yourself what a hash your staff made of this. DISGRACEFUL!!!

Booked this hotel through work as myself and colleague were working locally. We had driven 6 hrs to get to a hotel where we couldn't park on the hotel car park. I found out that the hotel was being refurbished and we either had to park on a side street or on the council car park next door. If you are a blue badge holder you don't have to pay which is good as its an expensive car park for an overnight stay. We also found out that the restaurant was being refurbished so no evening meal or breakfast. The price of breakfast had been refunded and we were offered a continental breakfast for free. We were recommended The Castle pub down the road however on closer inspection it was not a pub two young women wanted to eat or drink in so we gave it a miss. We then walked along the beach front through the migrants lighting fires on the beach and the gang of youths plying loud music and smoking drugs. Now this isn't the hotels fault however we were never told that the car park or restaurant was closed. If we had we would have gone elsewhere. Speaking to families coming on holiday they also hadn't been told and they also had paid full price. The poor staff were getting it with both barrels which wasn't fair as it's not their fault nor their decision. Come on Premier Inn, either advertise what is happening and reduce the rate or close until completed. I will say I had a nice sea front room and the bed was comfortable however the shower was freezing and the room too warm, as the windows wouldn't open and the air con wasn't the best. Would I return? NO