Southend On Sea (Eastern Esplanade) hotel

Although the hotel was under construction, when we arrived it wasn’t a problem, however, the cost of the public car parking was an additional expense of £17 per day (free for disabled badge holders). We had been advised prior to arrival that the restaurant was closed, however, it had opened on the day we arrived. Our room was clean and comfortable with a sea view. There was limited wifi but we chose to pay £6 per day for ‘Ultimate WiFi’. On arrival to breakfast we found that it was the restaurant staffs’ first day. There was a slight delay in service, which was understandable. The staff were brilliant, especially Charlie aka Tommy and Dijon aka Gougon, who were absolutely brilliant; so welcoming and professional. The rest of the staff also looked professional and couldn’t do enough to help. The breakfast was amazing. There was the complete range which was a buffet style, extremely good quality. In the evening we returned to the restaurant for dinner. We were served by Dijon who knew the menu inside out and accommodated all our needs, including . The menu was comprehensive and the food was delicious. Damon serves a lovely glass or wine too. In conclusion, the Premier Inn staff made our stay and I wouldn’t hesitate to recommend this terrific hotel! Thanks staff you did a great job!

Promised for sea view over the phone a week before checking in but gave us the very back room of the hotel with no ventilation Rm.224. A male receptionist around 12-1pm on 12 Oct, 2026 was rude and so unsupportive. Travelled from far and desperate for toilet but refused to support, instead asked for early check in payment to use the toilet. Occupants directly above us were so loud, banging and stomping for the last 2 nights from 10pm-2am and there was no one to speak to about it.

The shower head was full of black mold. I asked them to change the head but nobody from maintenance bothered. I got stuck in the back and my partner had to help me out. I couldn't/ wouldn't wash for the rest of my stay

Very disappointing. Premier Inn did not deliver any quality and cleanliness. The website said they had a restaurant and nearly booked a meal deal. Luckily we didnt as our travel plan had changed and we got there later than planned, but did expect a working bar and some sort of food before 9.30 on a friday night. The seaview room was a lovely size and comfy bed. However there was no ventilation at all and no openable window. Very suffocating and claustrophobic and very warm room. The bathroom wall by the toilet and toilet paper holder, was a dark wipe mark on the wall. (very off putting, when sitting on the toilet). There was a dirty gouge on the wall between the bed and window. The dressing table front had laminate missing and looked as if it had been forced off. We did mention the dirty marks and no ventilation to reception on the saturday morning. I tried to talk to someone about this on the friday night as we went out to look for a local pub for a drink and a snack. but there was no one to talk to. The guy sitting in the back was talking to somebody and wouldnt come to the desk and the other person on the desk was busy checking in a big party. We only had one set of towels and had to ask for them saturday morning as well. The Iron cord was broken and had exposed wires out of it, so it was dangerous to use. The bathroom fan did not work, so as there was no ventialtion in the room, the already hot room filled with steam. This is not the quality and service I expect from Premier Inn. The room was airless. YOur website is misleading as it is incorrect and not been updated to say there is no restaurant and you can not get hot food at night, in the day and at breakfast. There was some free cold prewarapped croisants and a coffee maching and fruit, which was a nice token, for a very disappointing stay at a dirty premier inn. On leaving sunday morning, the one working sliding entrance door did not open properly, so you and luggage had to squeeze past to get out safely.

We initially booked Thorpe Bay (free parking) but when this was sold allocated this hotel. Parking 2 minute walk away, charge £17 per day. My party of 3, all oaps, so walking to free side street parking not an option. Bar and restaurant are not open despite all correspondance stating they are. Therefore our large family gathering (joined by family and friends)could not happen. Free croissant, cereal, fruit and drinks provided but no where to eat and cereals to be eaten out of packet as no bowls or spoons. They failed to provide basics for the room ie towels and cups. The rooms were clean but in need of general repair and redecoration. Health and Safety. The cold water, out of the taps is supposed to be drinkable. However even after running it for several minutes was still running lukewarm. Male duty manager provided us with bottled water. The baths are dangerously deep and slippy. The two of our party helped each other in and out whilst I fell on the final day. Having informed the female receptionist she firstly enquired if I needed an ambulance followed by I should have requested a shower mat. These are not offered anywhere. There is no one on site to handle complaints, all have to go through Guest relations, either phone, whatsapp, no not working, or comment form on their web page. There is no email address. The male duty manager seemed to be embarrassed by the situation whereas the female receptionist was bordering on being rude. We wont be stopping with premier inn again.