Southend On Sea (Eastern Esplanade) hotel

A nice Premier Inn. We paid over £100 per night for a family room. It was clean, spacious and the shower was good and the Premier Inn is handy for everything. The parking is £8 which seems to be common with all Premier Inns now. We didn't book breakfast but paid on the Saturday about £20 for 2 adults and the kids eat free. It was awful. The staff were miserable, the hot buffet was slightly warm, the fresh fruit salad wasn't fresh, the yoghurt selection was fine if you liked strawberry, the bread for toast ran out, the milk ran out, the pastries ran out and then 2 muffins appeared, they went fast. The tables were sticky. We used the restaurant in May and it was awful we thought it might have improved but it hadn't. Don't eat there. Lots of other places in Southend, go to any of them

I have stayed at this hotel several times but sadly this time our visit fell far short of the standard we have come to expect. There was only one person on reception who, whilst doing her best to help the customer checking in, was left to deal with rooms not ready for customers, and rooms which hadn't' been cleaned properly single handed. Having finally checked in, we went up to our room to find that it was a double, rather than the twin room we had booked and confirmed on check in that it was indeed a twin. After another wait at reception we were moved to a twin room, with the receptionist explaining that the first room was always configured as a twin and she didn't understand why this wasn't the case for us. After this everything was ok, until I got home and realised that I had left a jacket on the hanging rail in the room. I have now spent 4 days calling the hotel at various times of the day, avoiding check in and check out times, but even at 9pm and 9.45pm my calls are never answered. I have also emailed the hotel via the email address in my booking confirmation email but these have also gone unanswered. I finally received a response from the main Premier Inn facebook page via Messenger this morning, advising me that they had also emailed the hotel, but I have still not received any response from them. This has been an extremely frustrating outcome after a good weekend in Southend as it should not be this difficult to contact the hotel directly, and it has left me wondering whether we should book with them again if this is the level of service they now provide, whilst staying at the hotel and after the stay too.

Awful stay. Blood on bed sheets, broken toilet seat, shower broken, breakfast was non existent - no clean cups or bowls, no cornflakes, no pastries, no yoghurts, dirty floor, have to constantly keep repeatedly asking staff for cup or cereal! Seemed very short staff. Very poor quality and service. Reception staff were lovely though and bar staff in the evening. Food in the evening was very poor though - many items on menu not available and portions were like a kids meal. Dirty used tissues on the carpet in the lift lobby for over 2 days. Just grim. Only plus were the staff on reception and bar, carpark at £8 a day and aircon worked well in room. Will not stay here again which is a shame as it was our go to when visiting family.

Been to lots of premier inns and room on 2nd floor one of the largest I've had. Clean with sea view (when the tides in ) Bright and airy restaurant, good location on the seafront. Parking expensive at £8 per night but can go in and out multipe times. Would use again

A typical Premier Inn, slept ok and the food in the bar was ok. We had an issue with the car park where our VW van was broken into but I also think this is typical at a Premier Inn, even though the car park has CCTV and is "patrolled" there was no way to make us aware of the incident until we found it ourselves when we left.