Southend On Sea (Eastern Esplanade) hotel

The hotel was severely understaffed during our stay. Reception was often unmanned, requiring us to go into the bar just to ask basic questions — something that really shouldn’t be necessary in any well-run hotel. The bar toilets remained uncleaned from our arrival at around 5–6 PM on August 7th until our departure at 9:30 AM on August 9th, which is unacceptable. When we brought this to a staff member’s attention, their response was noticeably indifferent. We raised the issue not just for ourselves, but to prevent potential complaints from other guests. The overall cleanliness of the restaurant area was appalling. Windows were smeared, tables were sticky, and corridors clearly hadn’t been vacuumed, with the same debris visible over two consecutive days. At breakfast on August 8th, the continental selection was almost entirely empty and had to be requested. On August 9th, due to a lack of kitchen staff, not all hot food options were available. When you’re paying for a service, it’s incredibly frustrating when it’s not delivered to a basic standard

We often choose Premier Inn when we travel and have always found them reliable and comfortable, but this particular one has completely won our hearts — so much so that we’ve now stayed here three times! From the moment you walk through the door, you’re greeted with genuine warmth. The atmosphere is so welcoming and relaxed that you instantly feel at home. Every member of staff we’ve met has been absolutely fantastic — friendly, helpful and always ready with a smile. Nothing ever seems too much trouble for them. You can tell they truly care about the guests, and that personal touch makes all the difference. On each visit, the team have gone above and beyond to make our stay as enjoyable as possible. Whether it’s taking the time to offer local tips, checking in to see if we have everything we need, or simply remembering us from previous trips, it’s these little things that make the experience feel special rather than just another hotel stay. We’ve enjoyed it so much that we’ve actually booked another trip to the area in October, choosing to come back here rather than go to our original holiday destination. That probably says it all! A huge thank you to every single member of the team for creating such a lovely place to stay. Your friendliness, care and dedication don’t go unnoticed, and they’re exactly why we’ll keep coming back. We can’t wait to see you all again soon!

I Stay at Premier Inn a lot as it's normally a very clean Hotel with good food and fantastic rooms. Southend On Sea (Eastern Esplanade) breaks the mould and destroyed my faith in Premier Inn Where do I start Maintenance The handle on door to the stairs ground floor needs replacing as very hard to open The table top light was broken The floor in the bathroom has started to cave in and as the floor sinks a potential trip hazard. The taps are loose Curtain rail loose Cleanliness The place smells Bags of rubbish left in the hall by the cleaning staff Chairs in the restaurant are stuck to the carpet (which I videoed) You stick to tables Restaurant generally in need of a deep clean Restaurant Totally under staffed Ridiculous table booking system The food was very poor The Ping Chef managed to burn or over cook everything Burger baps rock hard Nam bread inedible Run out of pizzas No beer on tap Breakfast selection was poor badly prepared and displayed Staff Not enough of them Uncaring Not bothered attitude Possibly untrained To sum up , I stayed 3 nights with the dinner and breakfast deal It was a waste of money Your standards have dropped so much it's hard to believe I stayed in a Premier Inn I did inform Staff but little was done I have photos and videos too I await your response Mr Dobson

The location of the hotel was really convenient- we could walk to Adventure Island easily. It seemed understaffed. Nobody there to check out, had to leave room card in a box and no staff around if you had any questions. Room was decent. Came with kettle which was nice. The wait for food took ages. Not bad for a 1 night stay.

We stayed overnight here as our usual was full. Not only did we get charged £8 pounds - that's right - £8 for the one night, but although we had paid for breakfast in advance, when we walked in there were no croissants or pain au chocolate before 9am. All sold. They cooked more when we asked, but ended up not eating together. Ridiculous. My husband found the manageress quite rude as well when he asked about the croissants . Premier have also removed the complimentary tissues and small biscuits from the room tray. Apparently, you now have to pay premium rates at certain hotels! We won't stay here again.