Clacton-On-Sea (Seafront) hotel

A very enjoyable stay, breakfast and evening meals were excellent, the hotel is also extremely clean and comfortable. I cannot speak highly enough of all the staff at the hotel, nothing is too much trouble with all willing to have a chat regardless of how busy they are.

AMAZING!!! Stayed her beginning of August for weekend trip with the girls. Staff was amazing! Very helpful when needed anything doing. Breakfast service was lovely food was quick and easy with buffet option. We also had dinner meal one night which was also great (friendly service staff then as well) Overall the rooms was lovely, rooms was good decent size with everything equipped that u would need (hairdryer,towels,teas,coffee,mugs and shower gel etc) Housekeeping was all friendly if needed anything extra was easy to be solved no problem. We definitely will be returning next year for sure!

The perfect location for a little break right on the seafront. A very warm welcome as always and a special little shout out to the lovely lady who had superb customer service skills. Unfortunately the lady was not working when we left to catch her name. She had very short hair and worked till late evenings. She was fantastic with my teenage son and always accommodating. Saying that, so too were all the staff. The room view was too just perfect. We shall see you all again next year.

I felt I was interrupting the reception staffs afternoon chat when I was booking in - not a great impression really. The £8 a night parking charge is ridiculous, maybe better to go to a local hotel with free parking. The Seaview room I paid for wasn’t great either - I had to keep the curtains closed to avoid the lights and passing van drivers seeing in 😂

I give the friendly hard working staff 5 stars without a doubt, very helpful and chatty, great breakfast chef who was very friendly and helpful too. I noticed staff had more than one role, this has always been a busy hotel and i have been coming here for about 6 years, it runs on a skeleton staff and they are running around doing more than one task, this is not fair and more staff are needed there. The rooms are very tired and damaged (I saw a couple), my room ( 121) had marked walls, a damaged desk, dirty stained chair, marks on bathroom wall, tatty silicone in bathroom, paint missing and marks on wall from the tension rod where the net curtain used to hang, it was like walking into a room from the 1970's, drab and old fashioned. TV signal was shocking, every night we gave up watching tv as it glitched all the time. I used the hairdryer once, which cut out so much i gave up with it as that is dangerous (i meant to report this, but forgot apologies) Corridor smelt stale/mouldy. I was last here 2 years ago and was shocked at how much it has gone down hill. Premier charge enough for their rooms, so they could at least revamp this particular hotel, it's always busy, it was fully booked when i was there last week, so they definitely have the money. The car park used to be £2 to park in if you were staying in the hotel, i was shocked when paying to see it has jumped up to £8 for hotel guests to park in there, it should be free to paying guests of the hotel! I stay here as my son loves it and he wants to return for his birthday, i just hope next time the room we get is alot nicer, there must be some rooms that are better than others, but all need revamping.