Eastbourne hotel

For a Premier Inn this is a litte bit disappointing. Best thing is the staff on reception. Worst thing is the state of the Mill, the carpark and poorly weeded landscaping and the slow service at breakfast. But it's cheaper than others. Some friends stayed at a nice place on the front and we will do that next time. The location of this one isn't that convenient. It is billed as convenient for crematorium but actually if you have time to spare you may prefer to have a walk by the front in other clothes first before finally changing and then driving to the crematorium. (By the way, need a new category on survey since I don't class going to a funeral as either leisure or business)

The room was well equipped and everything worked. The building looked a bit tired and needed a bit of TLC. the staff were lovely.

Breakfast is poor. Much of what was stated on the menu was not available as part of a set meal. You are given a timeslot at reception to have breakfast then when you get there things have run out from the day before. Don't ask for beans or egg on toast as you have to make your toast and hope the eggs come at the same time.

Avoid. Ridiculous early check-in policy where it cannot be booked in advance and then told on arrival that only 5 rooms are allowed to check-in early and that they were at capacity. We had driven for 4+ hours with a toddler are weren’t allowed to pay extra for early check-in despite the room being available. Room was below standard. No soap in dispenser, bathroom light not working and poo stains on carpet of the family room. Poor parking options. Avoid avoid avoid. Below standards of other Premier Inn’s - will never use again.

Subject: Formal Complaint Regarding Recent Stay – Request for Refund From the moment we arrived, it was clear that this location was not being maintained to your usual standard. The hotel sign was obscured by overgrown hedgerows, making it difficult to locate. The adjacent pub appeared shabby and uninviting, and the car park itself was in poor condition, with gravel scattered across the surface and overgrown shrubs giving an overall impression of neglect. While the receptionist was polite and check-in was straightforward, the room itself was a disappointment. The smell of bleach was overpowering—so strong that it caused me a mild headache—and the curtains were hanging off the rail. I am unsure how this was missed during any pre-arrival inspection. The receptionist did attempt to rectify the situation by using a machine to reduce the odour and reattaching the curtains while we vacated the room, but we were left wandering the area unfamiliar and struggling to find somewhere suitable to wait. We initially tried the pub next door, but it was dirty, poorly presented, and completely uninviting, leaving us without a place to eat or relax. In the morning, breakfast was served in the same pub, and again, the experience was disappointing. The selection was minimal, the set-up disorganised, and one staff member referred to guests as “darling” repeatedly, which I found inappropriate and unprofessional. We left after having just two slices of toast each. Overall, the stay was a let-down in every respect. For a cost of £193, I was frankly shocked at the poor standard and feel the experience was not reflective of the Premier Inn brand I have trusted for years.