Eastbourne hotel

The room and corridors smelt of cigarette smoke. When I opened the windows there were old cigarette butt's and ash left outside the window sill. There was only one pillow each and one tea bag. For the price I would have expected more comfort and a less stinky room. On the plus side the bed was comfortable and clean.

Again not the greatest of stays. On the positive side, the beds are comfortable and the issues we had were addressed by the staff, however it seems every time at this hotel there is an issue. This time we changed rooms on arrival. The plug in bathroom sink was seized closed and would not drain, there was residual water in the bowl. Whilst not the end of the world, I did raise with the reception, and in fairness they moved us to another room. However the one thing that lets this hotel down and I fully realise that it is nothing to do with the Premier group is the attached restaurant, The Mill. This time there was no chef available so no cooked foods for breakfast and evening meals. Due to the remoteness of the hotel, you need a taxi to find alternative. Unfortunately this also reflects on the Premier Inn. This is not the first time we have had issues here, but it will be the last time.

We chose this Premier Inn as it had free on site parking. Our rooms, however, were quite disappointing as had a damp, musty smell and there was quite a lot of road noise. In addition to this, the tv signal was very poor/unwatchable and the heater in the room was noisy and kept turning on and off all night.

Love any premier inn friendly, comfortable, wonderful beds,clean, but the onsite restaurants are hit or miss depending on what hotel you choose check first if they have a restaurant and brewers fair tend to be quite poor.

Hotel very clean Customer service very poor, even if you book flex it's not, it's totally inflexible. Not the greatest value for money