Eastbourne hotel

Unfortunately there were several negatives to our 2 night stay - the temperature of the room, which could not be turned down and if the window was opened, the traffic noise was very intrusive; and noise from upstairs. This was so bad on the second night (sounded like people running, balls bouncing) that we complained to reception and the receptionist went up to the room above us, but all was quiet then and nobody answered his knock. There was then quiet for about 10 minutes but then the noise started up again. We decided we could not face a night of possible no sleep and so packed up and left, driving through the night for 6 hours to get home. The positive event was Premier Inn giving us a refund of the full price for the one night without any quibble. I filled in a complaint form under their guarantee of a good night's sleep, although I didn't hold out much hope, having read previous reviews of refund attempts. Within a few days they responded with an apology and a refund on to my card. Of course we would have preferred the stay to go smoothly (as it has done in the past when we have stayed there) but at least we received compensation easily and promptly. Having read that you must complain at the time the noise happens in order for the guarantee to apply, this is exactly what we did and made sure the receptionist logged our complaint. I would recommend anyone else having problems with noise to do likewise, but I don't think the guarantee applies to excessive room heat or external noise. So well done to Premier Inn for honouring the guarantee, but perhaps something could be done about the thermostats in the rooms and a warning given about the road noise affecting certain rooms.

Large room, comfortable bed, good blackout curtains, good shower and friendly staff at reception. BUT both bedside lamps were not working from the start of our week's stay, one even without a bulb and although we informed the staff several times nothing was done about it. Also the carpets in the hallways and stairways need to be cleaned more often or diligently.

We have stayed at this hotel a few times now and has became our favourite goto destination the staff are always friendly and welcoming the rooms are always clean and comfortable and homely if you book a stay at this hotel you won’t be disappointed

I was surprised that we can do check in at any time. Family room was comfortable and we had four bedroom without extra payment.

Stayed in room 206, broken window with no handle, unable to close during night, noise from road outside, I filled in online complaint, without any responce from premier inn. Whar happened to the good nights sleep guarantee?