Eastbourne hotel

Despite recent reviews concerning poor cleanliness, our room was spotless and nice smelling. Handily placed for our purpose with free parking. No Premier Inn restaurant attached, but a Hungry Horse pub/restaurant on site. Breakfast excellent - Evening meal OK - good value. No Aircon, but we knew of that when we booked. Powerful and clever fan kept us reasonably cool.

The business has a luggage and bag pack storage facility. Super easy and comfortable to drop your bag and roam around freely. The staff are super friendly.

Terrible stay. We use premier inns regularly and find them to be clean and comfortable and good value for money. This stay was horrendous. We arrived late at night to a room without air con. The inability to open the window for air flow and a fan which had months of dust. The room hadn’t been cleaned for a long time as the dust was thick. The whole room smelt very unpleasant and the bathroom hadn’t been cleaned and tiles were mouldy. We went to the desk to speak to a member of staff but no one around. The room overnight hit over 32c unacceptable for a family room. The next morning after a very unsettled nights sleep we went to breakfast. Met with a waitress who was rude and abrupt. Lots of cold items left out in a very warm room. Breakfast came and the plates were dirty and the food swimming in grease. The sausage uncooked. We left half way through, leaving our food. Avoid at all costs! Follow up Premier Inn customer service has been abysmal.

Visited family for the weekend, they live near easy to travel around Eastbourne at that location. Liked the hungry horse next door to get a cold drink. Air conditioner fan in room, tea & coffee facilities also available in reception extra to help yourself to. Parking right outside door so you don't need to be carrying your bags too far.

I've stayed at Premier Inn many times through my company's corporate account and have always found them reliable, which made this stay particularly disappointing. The room initially appeared clean. However, because it was a warm night, I removed the duvet from its cover and discovered multiple large yellow/brown stains across the duvet itself. I took several photographs as I simply couldn't believe what I was seeing. When I raised it with reception the following morning, the response was that it "looked like tea" and that rooms are checked before guests arrive. Whether it was tea or something else is almost beside the point – the duvet was visibly stained and should never have been left in a guest room. If rooms are genuinely checked, then this should have been picked up. If it wasn't, that raises questions about the thoroughness of the housekeeping inspections. I appreciate that some stains may remain after commercial laundering, but bedding that is visibly stained should be taken out of service, not put back on a bed for the next guest. This was a very disappointing experience from a brand I normally trust, and I hope Premier Inn reviews its housekeeping standards so that other guests don't have the same experience