Brighton City Centre (North Street) hotel

Louise at reception was excellent! She couldn’t have been more helpful and made everything as easy as possible. A big thank you to her! Debbie and Dave were also great and we were made to feel very welcome. Would recommend this premier inn . It’s central and has the usual comfort of a soft bed and clean linen. Well done Premier Inn Brighton.

The room was tired, paint peeling off the skirting board and the windows were filthy. There was bird much on the glass and an old shoe outside on the ledge. Staff were kind, helpful and polite.

I had gone to 9am meeting and returned just before 11am to finish packing and use the bathroom & take medication before going for my train. I left the do not disturb sign on the door. The cleaner ignored my do not disturb sign and came in during the morning and when I got back just before 11am (an hour before checkout!) found that they had cleaned the room as though I had checked out. All my stuff was missing. The cleaner had removed everything and it was finally found dumped in the left luggage area with all my suitcase zips still open and stuff falling out... things like my car keys! I needed to take medication in the room before leaving and to use the bathroom and the time it took to find the case (staff were not immediately available and were behind a door, the buzzers on reception don't work) meant I actually missed my train! I was very upset as you can imagine and the staff member (Gino), who I reported this to said they didn't know why it had happened. I'm still angry that this happened. If check out isn't until 12:00 and I left a do not disturb hanging on the door... NOBODY should have entered. NOBODY should have cleaned the room and NOBODY should have touched my belongings. I will be calling next week, once guest relations phone line is open, to make a formal complaint. This is disgusting service for a hotel. It is a huge breech of trust in both security and privacy. It is absolutely not good enough.

Don't stay here. Te place is dirty and run down . The bathroom had black mould on the ceiling and the shower curtain had mould on too.

Great as in the city centre. Breakfast good, staff Great when you can find them. Only ever see 2 people running breakfast when they clearly need more. Management clearly don't care about how rundown their staff are. Running breakfast, reception and bar.