Poole Centre (Holes Bay) hotel

Good experience overall, my room was very generous in size, a bit tired looking but very clean and the bed was very comfortable. The food was good with a wide selection for breakfast and dinner. The staff were mostly welcoming and helpful, although some of our dinner requests to have an alternative option with one of the meals was difficult when it shouldn't have been. Natalia and Diego made our stay, their warmth, welcome and sense of humour were excellent - they exceeded what would be expected in giving superb service and and offered some of the best customer care I've received.

Got to reception and staff were not friendly at all. Ok, got to room that had a double and two single bed right next to each other. No space between beds. There are four of us. Two adults and two teenagers. We had one pillow on each bed. Room had a really bad view. So, kids and company not too happy. There were two spare pillows but we would like two more. Went to reception to ask if we could get a bigger room and some more pillows. I was given the strangest looks for asking for pillows. And when I asked for a different room. The answer was “ no no no “ ok. So rude. Anyway. Next day went to the restaurant and walked in and it was empty. We ordered some drinks and asked if we could have just for my boy wanted some chicken goujons and was told we need to book a table!! We weren’t even sitting in the restaurant. We were sitting in the bar area. Then a man next to me asked for some food. They said sure. And took his order. He was on his own in the bar area too. I said to the manager why could he get food and we couldn’t and was told that the man had booked. Ok. Sat down and started speaking to the man eating. And guess what? Did he book? No. Terrible. I will never come to this primer inn again. I have been to many all over the UK and this stay ( three days ) was the worst. To all, not a good experience. Never again. 1 star

Premier Inn, always good. Comfy beds and great buffet breakfast. Some small issues with air con not working. The breakfast buffet was overwhelmed on bank holiday morning so not all items available.

“We stayed at the Premier Inn Poole Centre (Holes Bay) and were very pleased overall. The location is perfect—right by Holes Bay with easy access to Poole town centre and the harbour. The hotel offers good value for money, and the breakfast buffet was excellent with plenty of choice. The real highlight of our stay was the service. Sam, the Duty Manager, was outstanding—very professional, approachable, and extremely helpful throughout our visit. It made a huge difference having someone so attentive and willing to go the extra mile. The room itself was comfortable, although it did get a little warm at night as there’s no air conditioning (a fan was provided). A bit of updating would make the rooms even better. The restaurant service was good at breakfast, though dinner felt a little less consistent. Overall, we had a very positive experience and would happily return, especially knowing that staff like Sam ensure guests are well looked after.”

This hotel is tired and rundown, does not have air-conditioning,and your not informed of this, until you have booked and paid for your hotel.which then you can not cancel. But air con on reception??? Unbearable to sleep in a room with temperature like 27 for 4 days it was horrible. Bathroom had one of the lights and fan not working and the floor look like it could do with a good clean., also hall way look like it hadn't had a proper hover in days. The hotel is advertise as seaside location...its a lake that runs into the sea you can not get access to this because the pathway is closed due to road works, and you have a duel carriageway between the hotel and holes bay. Breakfast was ok, but for dinner we ordered medium steaks, we both had rare. Chicken wings just had bbq sauce on it, dinner was very disappointing. We set next to the family with the burger and the nachos issue and the cheff was very rude to her. See her review we set long side the family. No one wants cold nachos. There was no point in complaining. You can see staff was stretched. Natalie was brilliant polite helpful and frendly .dinning staff was friendly.