Christchurch (East) hotel

I last stayed here 5 years ago, but since then no money appears to have been spent on the property. I stayed in room 17. Paint was peeling off the walls. The corridors smelled and badly need airing. I was embarrassed to bring my wife here and will not be returning.

So much to write that isn’t positive! *Bed side lights not working *Loo seat wobbly and unsafe *Noisy bathroom fan. None of these things were put right even though we’d been promised they would be. The staff changed us to another room for the second night. Oh dear here we go again! * USB point hanging off the wall *Bathroom light switch fell away in my husband’s hand! *Door hinges in the bathroom so rusty! The staff were totally indifferent to our reporting these issues to them. *Dining desperately in need of a complete overhaul.

Expensive for a premier inn and not even a good one!! Shocking welcome .. or lack off! Have to check on yourself at a kiosk.. despite misery guts sat at his desk and not bothering to help… no lift! So two flights to navigate with heavy bags .. no bedside sockets and only one towel between two of you (which you only discover when you come to need it!) this hotel needs a complete overhaul of both the rooms and the staff!!

We stayed last weekend and the room needed some serious tlc. There was mould on the ceiling, in the bathroom, and around the window. The curtains were ripped and the air con didn't work. In replacement of working air con there was a desk fan which was filthy and blew out a tonne of dust when we turned it up. The hotel rooms need some money throwing at them. Its hard to then say much to anyone as these hotels are self check in now (which also wasn't very good as we could only check in 4/5 rooms on there without calling for assistance)

Very Disappointing Experience – Cleanliness and Possible Bedbug Issue I recently stayed at the Premier Inn Christchurch (East) on 26 August 2026, and unfortunately, this was a very disappointing experience, particularly regarding cleanliness. There were two main issues I would like to highlight. Firstly, after travelling, I wanted to have a shower and found that the bath was not properly clean. Although this was disappointing, it was something I could manage by cleaning it myself. However, the second issue is much more serious. My son was bitten three times during our stay, and he is still suffering from the bites. Based on the appearance of the bites and the circumstances, I am concerned that there may have been bedbugs or another type of insect in the room. I cannot confirm the cause myself, but I strongly believe this is something the hotel management should investigate urgently. We regularly use hotels during our children's school holidays, and unfortunately, this experience has left my son feeling traumatised and very uncomfortable about staying in hotels in the future. I strongly request that the management investigate the room and take the necessary steps to ensure that it has been properly inspected and cleaned. If there is an issue with insects or pests, it is important that it is dealt with immediately to prevent it from affecting other guests. What makes this experience even more disappointing is that I stayed at a Premier Inn near Southampton Airport just two days earlier, and the cleanliness there was perfectly acceptable. Therefore, I know the standard that can be expected from Premier Inn. I hope the management takes this complaint seriously and investigates the matter properly, particularly the cleanliness of the room and the possibility of a pest issue. Guest safety, hygiene and comfort should always be a priority. I have attached photographs of the bites my son developed following our stay as evidence of my concern.