Christchurch (East) hotel

Booked to stay with husband and two kids. If it was just me and my husband we would not of stayed. Check in was at 3 so plenty of time for room prep. The room itself didn’t have a single wall without damage or muck! Literal dust on the walls next to the beds you could wipe with your finger. Cobwebs hanging of the headboards. The room we unfortunately experienced needs a refurb but that should not affect the cleanliness at all. The room ran warm which obviously the hotel cannot help but with the fan on it was just blowing crud all round the room. Slept on top of the bed after looking at the bedding. Bar area needs a whole refurb if you can get past the tattiness and bobbly tables. Dinner was cheaply priced but for a reason. Braved breakfast and honestly that was the cherry on the cake. We immediately checked out the muck and food build up on all the tables was beyond disgusting! It wasn’t just one table it was on all. Reached out to premier Christchurch and got a generic message back to say should have let the one receptionist on shift know the problem. In all honesty unless the receptionist was gunna do a deep clean of the hotel and areas there was nothing she could have done and it’s not her problem. You want people to stay you need to invest into the hotel. I would start with a top to bottom de contamination! Because it’s grimey. We have stayed at plenty of budget friendly hotels which might lack amenity's ect but never one that mucky! Top tip instead of sending generic emails deflecting responsibility maybe take action! Area fab as always but please do find alternative accommodation as there is plenty around.

All over the website it says Free parking. The car park is operated by Horizon Parking and is private land, totally separate from Premier Inn. It would be good if the Premier Inn reception kiosk allowed you to add your vehicle reg during check-in. Still don't know how you do it. If you don't register your vehicle, you will get fined £57. I was told that providing my booking number would get the fine rescinded. Horizon Parking rejected the appeal. Total rip-off.

Have been here several times. On a frequent convenient bus route into Bournemouth and half hourly service into Lymington. Good free car park. Restaurant attached but a Toby Carvery ten minutes walk or two minutes in car. Hotel in need of a refurb anytime soon. No walk in showers unless you book an adapted room which lets the place down greatly. As seniors we find the bath very high and difficult to get into and out of. A large Sainsburys and Stewarts garden centre five minutes walk. Aldi, Matalan and Burger Kings over the road The hotel doesn't quite look like the publicity photo which must be quite old.

From the moment we arrived we were greeted by Kayleigh who couldn't have been more welcoming and helpful!! She even made up the couch bed in the room for us to account for a health requirement!! Nothing was too much trouble we spent two nights there and every time we dealt with any of the staff it was with polite freindly warmth !! Thank you to all the staff you made our stay most pleasant!! Nigel and Peggy Gray.

Travelling as a group of four in two cars, my passenger and I were the second to arrive, some time after the first car. The first two hotel guests checked in, but when my passenger and I arrived there was no member of staff on reception to greet us and our room keys were left on the counter. Surprisingly we weren't required to complete a sign in registration form. Although the hotel website says 'free parking is available', it doesn't mention you need to sign your car in and with nobody on reception to inform me of this requirement or tell me how, I didn't do so. Despite providing the private parking company (Horizan) with proof of my hotel stay, I've been levied a parking charge. As well as this being disappointing and annoying, I'd add that having eaten in the adjacent Beefeater, when we finished our meal and wanted to order more drinks, we were asked to go to the bar, which we did and sat down to watch football on the TV. But on going to the bar we were informed it was closed and amazingly a member of staff just turned the TV off - it wasn't late!