Exmouth Seafront hotel

The room was clean and comfortable but the staff are unwelcoming and rude not just to customers but to each other as well, making it an unpleasant stay

Very good service and polite staff. Very helpful great location opposite the sea front and handy for food places. The cleaner that's done ours room was not polite

Very noisy room caused by internal system. Staff tried to sort but unable to do so. They thought it was unacceptable but no alternative room.

We’ve just returned from a three night stay at this hotel. Previously we’ve travelled as a couple and stayed in the Premier Plus rooms which we have found to be excellent. This time we were travelling with our granddaughter so booked a family room and there was a huge difference. Unfortunately, our room, 309, did not look anything like the photos of family rooms on the Premier Inn website. It was uncomfortably small with nowhere near enough storage or surface and hanging space. The WiFi was poor and the room looked tired and dated. I feel certain that a single bed had been added into what was clearly only a double room so it could be sold as a family room over the school holidays. On the plus side, the bathroom looked fairly new. No bath, just a rainfall shower which can be a bit awkward for a small child to use. I think a hand held attachment would have been very useful especially in a room allegedly kitted out for young children. Breakfast at the hotel is very good. It’s buffet style and there are lots of hot and cold options to choose from …. if they’re all available. Unfortunately, there seemed to be one person handling everything which lead to gaps in the buffet, dirty tables and families waiting to be seated. I don’t think it’s acceptable at any time, let alone during school holidays, to have just one person checking in, seating guests, replenishing the buffet and clearing tables, yet this is what seemingly happens as standard here. That said, I would like to give a special shout out to team members Tracy and Sophie who went above and beyond to maintain standards in this woefully understaffed environment. I don’t want to be horribly negative though. I can certainly see why this hotel is so popular. It’s in a perfect position opposite the beach, it’s very close to the town centre and it has a decent sized car park costing £8 per night. It could be a real gem with a few more staff and a bit of TLC.

Awesome Hotel. location could not be better. Beach is literally out the front door and across the street. Room was a fair size. Very clean and the staff were fantastic. The breakfast is above normal, comparing to other “Breakfast included Hotels” you pay for it, but the cost is worth it.