Exmouth Seafront hotel

Last time we stayed here we gave it a 5 star review, we've given it a 3 star this time and that's mainly due to a particular staff member. Upon arrival we were given our room early which was a blessing after travelling with my husband who really needed to rest, as he's on stroke recovery, the receptionist was lovely. The room was lovely, it was clean, the only gripe was the coffee machine still had water and old coffee pods in so that obviously hadn't been cleaned. We had water in the fridge and tea bags and milk which was perfect, we got a beautiful sea view, it's hard to beat the views from this premier inn. We also had a bath which again was ideal for my husband. Having said all the positives I was so annoyed with one of the staff, 1st of all I had to pop to reception to book the evening meal I waited while she chatted about money to the younger staff members she was aware I was there which is just bad customer service. It didn't bother me that much and I'd have forgotten about it had she not been the same later. We went down for the evening meal, we waited to be seated, she knew we were there it wasn't busy in the restaurant, we waited 10 minutes and then a younger girl came to us, she was just asking if we had allergies and before I could speak the other lady came over interrupting the conversation without looking at me and started telling the girl which jobs she wanted doing, she wanted such and such serving on the bar and someone else serving food. She was extremely rude, the staff member who was talking to me was very embarrassed. I've worked in customer service and I would never ever interrupt someone talking to a customer let alone think giving out jobs takes priority over a customer. Lisa T really needs to go on a retraining course in customer service. Next morning with different staff on at breakfast the whole atmosphere was different, breakfast was lovely.

Some of the older staff could lean from the new/younger members of staff Use this hotel chain 3/4 times per year Will not use exmouth again Send in a mystery shopper Morning meal poor Try Paignton or torquay

Really good location, all staff pleasant and helpful but clearly there is a staffing shortage . The room was clean, a good size with a beautiful sea view. Breakfast was good but let down by being served on cold plates. Saturday night, music from the pub next door was quite loud. All in all a good stay. Thank you to all the staff

I enjoyed my holiday and was pleased with the car parking even though separate payment was required of £8 per day. The room was good and quiet. Location was excellent. It was easy to find on the seafront. Short walk into the main town with many good cafes and shops. It took me a while to work out how the air conditioning works as it is not described well in the sheet in the rooms. My experience was there was some justification in the message in a number of recent reviews about the lack of customer focus at Reception.

All good. Lovely place. Could just have done with some shelving to unpack some clothing. There is only hanging space!! Lovely views from our room. Beds comfortable. Bathroom clean with plenty towels.