Newquay (Seafront) hotel

The experience was wholly unacceptable from start to finish and fell far below the standard any guest should be expected to tolerate. To begin with, the room we were initially given had no functioning air conditioning, making it unbearably warm. Compounding the issue, the windows could not be opened, meaning there was absolutely no way to ventilate the space. The only alternative provided was a fan that was not only inadequate but also covered in dust, circulating stale and dirty air throughout the room. It was, quite literally, cooler in the corridor than in our assigned room. As a result, we endured two extremely uncomfortable nights with virtually no sleep. Only after repeated complaints were we moved to a different room — a Premier Plus room with a sea view. We were explicitly told this was the only room available and not an upgrade, yet this has since been used to justify refusing further compensation beyond the initial two-night refund. This is entirely unacceptable. The final two nights of our stay were offered with no goodwill or consideration despite the significant inconvenience, distress, and discomfort we had already endured. Furthermore, the conduct of your staff was appalling. From the moment we arrived, they were dismissive, unhelpful, and at times blatantly rude. There was a clear lack of willingness to assist or even acknowledge our concerns in a professional manner. I find it completely unreasonable that only a partial refund was offered. Based on this stay, I will not be recommending your hotel to others.

Great location. Rachel and Danni were lovely and really looked after us.The chef was fab especially when we rocked up 15 mins before the kitchen was closing. Thanks for a lovely stay.

Absolutely amazing stay. Lovely view from the room and tasty food in the restaurant. Rachel was so hospitable and friendly, made our meal times really enjoyable. Great hotel, great location. Will be back!

The room was exceptional, extremely well appointed and with a sea view. The restaurant meals from breakfast to dinner were well cooked and presented. The personnel were all welcoming and attentive from the Director to the well-trained staff in all situations. We enjoyed out stay and thoroughly recommend the hotel as value for money

Lovely stay bedrooms clean and betty (I think that her name) was really helpful on the corridor Beautiful location perfect access too Nice welcome we will stay again when in the area