Newquay (Seafront) hotel

I have always used this Premier Inn when working in the area—along with the rest of my colleagues—but a recent experience, combined with an incredibly poor management response, means we will likely never return. 🛑 The Issue: No Sleep & A Known Fault On my second night, the weather turned very windy. What followed was a horrendous, non-stop noise from the outside hotel sign. It literally sounded like it was being ripped from the wall and went on all night long. I was on the 3rd floor and got zero sleep. My colleague was two floors below me and suffered the exact same issue. When I brought this up to the manager, he admitted he thought the sign had already been fixed. This was a clear admission that management already knew this was an existing issue. Despite this, when I explained it clearly wasn't fixed and had kept me up all night, he simply palmed me off and told me to contact the customer service team. 👎 The "Customer Service" Cop-Out I contacted customer service, who essentially told me "tough luck." They blamed nature and the wind for the noise, completely ignoring the fact that the sign belongs to them and was already known to be faulty. This felt like a complete cop-out to avoid honouring their Good Night Guarantee policy. If Premier Inn management is going to blame the wind for a faulty sign keeping guests awake, they should at least have the decency to put that in the hotel description so paying customers can make an informed choice. 💡 Tips for Future Guests Avoid the front of the hotel: If there is even a hint of wind, do not stay at the front if you want any sleep. ＋ The Only Positives To be completely fair, the reception staff and the breakfast were excellent. Frontline staff did a great job, but they were severely let down by a manager who chose to deflect rather than resolve a genuine problem. Would I return? Very unlikely. They have managed to alienate loyal business travellers over a problem of their own making.

Recently stayed in this hotel and it was not anywhere near the usual standard. Firstly there was some incident in the hotel which meant a lot of rooms were not available. I'd booked a Premier Plus room and ended up with a Premier Plus Accessible room, which had the lowest bed frame ever and a bathroom where there were brackets and things everywhere (for accessibility needs). I felt uncomfortable in this room, but no other Plus rooms were available. The room was tired, with marks on most things, chairs, paintwork, carpet etc. The TV was so high compared to the bed (as it was so low), which made watching TV quite uncomfortable. The TV by todays standard is very small. Now to the point in question... The 2nd night was very windy and with it came nothing but noise from the outside sign. It was horrendous sounding like it was being ripped from the wall, it literally went on all night. Keeping me awake, I was on the 1st floor and my colleague was 2 floors above me and had the same issue. It was mentioned to the staff, and then the manager who told me that he thought it had been fixed (a clear sign of an existing issue). I explained it was not fixed and had kept me up all night, to which he suggested contacting the customer service team. I did contact the team who basically said it was tough luck as it was nature causing the issue, nevermind the fact the sign was theirs and that it had so called be repaired. A complete kop out of refunding a nights stay under their sleep policy. Wrong room and no sleep, great vibes. As they clearly do not intend to do anything regarding this it is suggested strongly that in the event of any wind you should never stay at the front of the hotel if you want to get any sleep, forget the sea view as the windows are always so dirty and covered in seagull you know what! Lastly to Premier Inn management, if you are going to blame the wind for the noise on a faulty sign that keeps people awake all night then at least have the decency to state this in the description about the hotel! People can then make an informed decision. Will I return, very unlikely now, which is a shame as it was the hotel I always stay in when working in the area (along with the rest of my colleagues). The staff on reception and the breakfast were excellent I will point out, the manager did nothing other than palm me off.

Just traveled down looking forward to a nice weekend booked room for family end up with a double looking at a building site

Stayed for three nights in a seaview room. Good value for money. Excellent breakfasts and a good deal on including an evening meal. Staff very helpful and friendly especially Rach and Danny, nothing was too much trouble.

Rachel is an absolute asset to your team at Premier Inn Newquay, she was incredibly accommodating from the moment we checked in, nothing was too much to ask, checked on us everytime we saw her and provided us with some great places to go and see! It is so lovely to meet someone who genuinely cares and looks out for you!