Newquay (Seafront) hotel

Lovely stay bedrooms clean and betty (I think that her name) was really helpful on the corridor Beautiful location perfect access too Nice welcome we will stay again when in the area

From arrival staff were so welcoming. Rachel and Peter on check in were so friendly and helpful what a start. Had a few drinks served by Danny and I think a French man from the accent. Breakfast served by I believe Keira so welcoming and would stop smiling. Room was comfy and freshly clean. Would recommend without hesitation and will be back.

When booking, we paid extra for early access the room at 11am because we knew that following a 6+ hour drive, we wanted to get a shower, get changed, have a coffee and maybe a snooze. We arrived at the hotel just before 11am; however, we were told the room would not be ready until 1pm, so we had to go for a walk for a couple of hours. We felt hot, sticky and dirty and as I was wearing long trousers, I felt ill with the high temperature. We were only in Newquay for 24 hours - it is 55 years since I was there, and it completely ruined our short stay. The staff at check-in were lovely and friendly and very helpful (sorry I didn't get the names). When querying the fact that we could not have the room until 1pm, we were told that the 'terms and conditions' specify that a 11am access may not be possible, but I had not seen this when making the booking. We were also told that as people do not have to check out of the room until 12 noon, generally the early check in is not available, because the rooms are still in use! We'd booked a 'premier plus' room, the room was the same as all the other Premier Inns we've been in, and the extras appear to be a chair and stool, 2 bottles of water in the fridge, 2 very tiny (but very lovely) bars of chocolate, and access to the better WiFi ... I think that was it! Maybe it included the sea-view too, I'm not sure. So we had a nice sea-view from the room, though of course there's no balcony - but the problem is that the windows do not open at all! The weather has been incredibly hot, so the room was really hot and stuffy. The minimum temperature for the air conditioning is 19 degrees, so it did not come on - we could barely breathe during the night and both of us coughed all through the night because of the lack of air. Reporting this at 6.30am I was told by the unhelpful guy on reception that I should've gone down to reception and asked for a fan, making it sound as though it was my fault. Yet no-one had told us this was an option when we checked in, and in any case, why was it not already in the room with the weather being so very hot? The guy on reception also said that the sealed windows were for 'safety reasons', yet every other building along the seafront had opening windows. Parking is £15 a night, a bit excessive really . The short story is that we paid for something that we did not get ie early access to the room and hardly slept because of not being able to open the window.

Not a warm welcome No clean towels or rooms cleaned in 4 days No-one to ask No information on arrival Bins not emptyd in 4 days Put sign on door to get room cleaned never did.

I only gave this hotel 1 star due to the fact i took my mother and father in law away as it was the 1st time they had been to Cornwall and wanted them to have the best time but on the 1st night of dining the steak came out raw when it should of been well done, it was taken back to the kitchen and fresh one was cooked the 2 staff members PETER AND RACHEL couldn't do enough for us and they gave my mother in law free bottle of wine and apologised But then on the 2nd night of dining we was hurried up because they said the kitchen was closing at 8 30 so the same happened again asked for steak to be well done but came out raw again only this time the staff member who was on that night was very rude and arrogant her name was TRUDY she took the plate from my father in law and gave it to the chef but to our surprise he through the plate on the side and while we was still eating we was asked what dessert we wanted, and then after all this we was presented with a bill even though we had paid and the Very rude staff member TRUDY snatched the bill back we was never given an apology for her mistake And also on both nights there wasn't even any garden peas, Myself and husband paid nearly £750 for to rooms for 2 nights one double and one accessible room the double room was over looking scaffolding when I honest thought we would have been given Seaview rooms which the only accessible room had With the amount we had to pay, and it was a surprise for my in laws but they had to see scaffolding instead of sea views