Newquay (A30/Fraddon) hotel

Terrible treatment from the time we arrived to when we left! Will never ever go back. The male receptionist is xenophobic and homophobic and made my partner and i feel extremely anxious and uncomfortable! Put a massive damper on the birthday celebration so much so that we spent as little time there as possible. Also no air con and the fan provided was very load and the shower curtain was old and dirty.

Came here staying for just 2 nights as a base for visiting family. Got here an hour early and asked if we were able to check in early but was told it would be £15 so chose to visit nearby shops. When we got into the room it was nice and big, bathroom was clean and a good size. Only 1 bedside table so had to pull the chair over to the other. There is just 1 usb port on each side of the bed, no plug sockets. The only plug sockets are on the other side of the room and there is a total of 3 sockets 2 of which occupied with the hair dryer and a lamp. No shaver point in the bathroom. We noticed a funny smell in the room which we thought would disappear but it didn’t, it smelt musty and a bit like cigars. We spoke to reception who gave us a bottle of air freshener, this worked for a few minutes but the smell lingered and smelt quite chemically. It kept waking me up. The 2nd day we were out all day so left the window open so it could air out, but when we came back 8 hours later the room still smelt really musty and chemically. Staff were nice but wouldn’t stay here again, will stay at quintrell downs as we never had this issue there

On arrival the check in was ok but could have been better as the 2 people at the desk would rather talk to each other it seemed. So i let this go as they seemed like nice people. We then went to our room and found it looking like it needed a bit of updating. Ie the toilet basin cracked and broken ,dents in the walls ,and mould inbetween the tiles in the bathroom. Maybe abetter maintenance schedule needed here? We then went next door to the restaurant which was ok the drinks was fine but the chefs need a little lesson in not overcooking foods.. I have stayed at this place several times over the years as its very handy for newquay . I am not sure about going again now .i really did expect better.

The hotel looks very tired from the outside but once inside room was very modern and upto date although next door to a dual carriageway you could not hear anything in the room.

I went for 4 nights with my wife and granddaughter over the August bank holiday 2025. I used to stay here back in the 90s and sadly nothing has changed buildings-wise. Back then there was a problem with noise, now the problem is HEAT. Room was 26.5°C (outside temp was 14°C) when we arrived with a fan on No. 12 maximum blow, which just moved the hot air around the room, it is NOT aircon. The window opens around 5cm, just not enough to make a difference. The room was just a sauna with a bathroom that smelt of damp and mould. The net curtains were dirty and the room was sweltering, just like a sauna. Terrible sleep due to heat, and clothes stuck to me for same reason after showering. I tried to get a change of towels and bins emptied after two days, however there was no one on reception to ask, I had to leave a note on a tourist leaflet, then saw receptionist having a chat in the corridor with a cleaner. The cleaners left two fresh towels and emptied my bin only. I paid £331 for 4 nights, not a King's ransom, but an average of £82.75 which is far more than it was worth. The receptionist told me that all the guests complain about the heat, but it is NOT mentioned in their advertising, which I think borders on dishonesty. I will NOT stay here again