Newquay (A30/Fraddon) hotel

Mould spores, dirty sheets and accused of lying. We stayed at this premier inn as a stop over on our way to Cornwall based on previously sound experiences of Premier Inns. They have always been clean and quiet, exactly what I’d want from a hotel. This one however is one of the dirtiest hotels I have stayed in and there are visible mould spores throughout the room and stains on the duvet. Given it was midnight when we checked in, after a 7 hour drive, we just crashed out. I spoke to the on duty manager first thing in the morning to feedback on the horrendous cleanliness standards and initially she was incredibly apologetic, acknowledged that there is a known mould problem(!!!) on the external walls of the hotel and that it is being dealt with. She has no explanation for the mould on the back of the bathroom doors and apologised for the standard. She also gave me a case reference number and told me to explain to customer relations and that they would provide a refund. I did that, and they emailed back to say no refund could be given because the management and housekeeping team checked our room after we left and that they couldn’t see any issues with cleanliness. I.e. we were lying. Well see the images attached and make your own judgement. Mould is a genuine health hazard but this hotel is happy to have guests breathe in spores during their stay. Absolutely disgusting from a brand with such a strong reputation. I will pursue this complaint as high as it needs to go due to the health risks it poses. For your own sake, I’d avoid this hotel at all costs.

I arrived after a very long day driving hundreds of miles. Luckily the hotel was next door to a great food outlet and they were amazing

Its the little things that count and Fraddon do it well. They didn't know that my father was sick but there walm welcomes, smiles in the morning when you knew you were about thave a bad day ment alot and knowing that same warm welcome back was there at the endnof the day. Thank you team Fraddon you are why we come back

We have stayed here on multiple occasions and thoroughly enjoyed our stay but this time our dining experience was terrible

This hotel is in a good location and the electric chargers nearby are really useful and why we booked it. We have stayed here many times, the staff are great….. but it is a tired premier inn. We had two rooms one had been modernised with USB sockets next to the bed but the other did not. One room - 119 - had a musty smell. Room 125 had rust around the plug hole, one beside light do not work. Please - premier upgrade this hotel and bring it up to spec!