Luton (Airport) hotel

Warning - despite their website saying they offer car parking "We offer an exclusive guest parking discount of £10.40 per night. Simply find a space and pay less to park" we stayed here for one night and parked outside but received a parking "fine" of £60. We told the receptionist that we had parked outside the restaurant as we couldn't get any closer to the hotel, he said fine. What he meant is that you will be getting a fine! The letter does not say what we did wrong. Nice. It seems that we needed to separately book parking with a connected company and Premier Inn say its nothing to do with them despite it being their car park. However, as with all the other reviews have said, the place is an absolute dump. The lifts (2) have been out of order for weeks according to the Staff and they have no idea when they will be fixed. We had to lug suitcases up several flights of stairs to our room, not easy. The room was unclean, noisey and generally grim. The restaurant is not in the same building, its a short walk across the car park to a Beefeater Inn. It was no better, it felt grubby and dirty. As well as hotel guests having breakfast it was open to other customers who had packed in and wanted to gorge on an all you can eat buffet breakfast for £10.99. I think the expression "bun fight" must have come from the Beefeater Luton Airport breakfast buffet. Kids picking things up and putting them back, yuk! Queuing for the food felt more hand-to-hand combat than a relaxing meal pre-holiday. For about £30 more we could have been in a nice hotel. Lesson learned,

Excellent service from reception staff. They were very helpful and informative. Would definitely stay again if travelling this way.

Standard Premier inn room (though no bath in mine - shower only). comfy beds and AC was nice. Close to airport for early flight. Spoiled by female receptionist who ignored me for 10 mins at the reception desk whilst on her phone. Not even a "Will be with you in a minute.....". Not a great first experience.

Hotel totally awful Staff arrogant and unprofessional Lifts did not work Room not cleaned properly Corridor carpets all ripped Totally disgusting hotel Stayed in lots of premier inns This is by far the worst by a long way My advice book somewhere else

I would not stay here again, lift out of order, blood on pillow cases and brazen rats running around outside the main entrance during the day and night.