Luton (Airport) hotel

Set just a five-minute drive away from Luton Airport and Luton Airport Parkway station

TripAdvisor Traveller rating:

1,798 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 2,079 surveys

Location

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Osborne Road, Luton, Beds LU1 3HJ

Sat Nav Directions: LU1 3HJ What 3 Words: ///bucks.smiled.scouts

Directions: and A505 to Osborne Road. Merge onto A1081. Take a left onto A505. At the roundabout take the 1st exit into Gypsy Lane, past the retail park. At the mini-roundabout turn left onto Osborne Rd. The hotel is on the left, next to the Brache Beefeater.

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Transport and local information: Luton Airport 1 mile
Luton Airport Parkway Train Station 0.5 mile
M1 1.5 miles

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Hotel Parking:

Chargeable on-site parking is available at £6 per 24 hours. Parking is managed by Horizon.

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1-5 of {{1798 | number:0}} reviews

31 Jul 2020

Passenger788743

Trip Type: Business

"Rude night porter/receptionist"

Having stayed for one night (check in 30/07/20,check out 31/07/20) I found the hotel itself was clean and comfortable and I enjoyed a good night's sleep, However on checking out at 06:30 and going across to the restaurant for my prepaid breakfast I found that the restaurant didn't have my booking details, The lady at the restaurant telephoned the reception at the hotel to sort it out and the guy actually put the phone down on her! Apologetically the lady asked us to go back to the hotel to try and sort it out, on arriving back at the hotel the porter/receptionist was very rude and unhelpful! Even after showing him the booking confirmation and the prepaid meals email he was adamant that the meals weren't paid for and was still extremely rude and unwilling to help or sort it out, I feel this incident has let Premier Inn down and makes me question if I would like to stay with them again.

18 Jul 2020

NickyR285

Trip Type: Family

"Great service"

We decided to stay in this hotel due to its location in relation to where family live. The staff were a credit to the company and couldn't do enough for us. They cleaned a room especially so that my parents could be on the same floor as us and provided us with extra duvets to place by the beds in case our toddlers fell out their beds. The staff were always friendly and very accommodating, I would definitely stay again if I need to.

9 Mar 2020

Rick M

Trip Type:

"Excellent staff but that was the only good part"

I cannot fault the staff. Helpful and friendly. They were, however badly let down by the age of the building . Secondary glazing on an airport hotel does not eliminate noise. The wind blowing across the building was howling so loud it kept us awake until the aircraft started flying over at 5 am. The food in the restaurant took an eternity to arrive but we were so tired and hungry at this point we just got on with it. Breakfast was like feeding time at the zoo. Because it is a buffet we had to stand in a queue to get a hot breakfast and by the time we got there the choice was limited. There were no cups available for tea and coffee so we had to wait for them to arrive. Despite all this the staff were excellent and helpful but obviously let down by the building and Premier Inn as a company. All in all I feel it is a good reason not to fly from Luton Airport.

2 Mar 2020

SimonP2541

Norfolk, United Kingdom

Trip Type: Family

"Good night "

Stay one night at premier inn was a good stay slept well room and bed was good . There is a car park charge off £5 . There is a restaurant next to hotel which I recommend and does all u can eat buffet breakfast for £9.50 . We had a meal here but does get busy so would book a table

2 Mar 2020

CStenson94

Doncaster, United Kingdom

Trip Type:

"Avoid at all Costs"

Our stay was probably the worst I have experienced and we have been staying in several premier inns across the UK and has seriously put us off coming back again because of the fact we are a young family and was placed on the second floor after asking not to be as we have a one year old son and had to carry all of our bags etc to the other side of the building from the disgusting car park in which you have to pay stupid levels of money just as the general public which parking was a real issues as there was never any free spaces, No non slip math mat and when I asked at reception all I got given was another hand towel which was beyond ridiculous so I had to go back to the room in complete shock as apparently there was none available in the premier inn. The cleanliness of our room could raise some serious concerns as we found a number of issues for example mould growing on the soap dispenser underneath and has clearly not been cleaned in a LONG time, Secondly the room had not been hoovered and there was bits of dirt my year old son kept picking up and nearly eating!!! And finally there was disgusting amounts of tea stains on the wall near the kettle that have not been cleaned ( Images taken to prove) Noise levels was beyond a joke as we barelt slept due to the amount of drunken people that kept coming back to the hotel banging into walls knocking on doors, Believe it or not the planes were the last thing to actually wake us up; again this was reported but no action of been taken so for the three days we were there we also encountered it every night near enough. Now moving onto the cot bed this has to be the single-handedly the worst cot bed I have ever seen in my entire life how the child is expected to sleep on such a hard surface is beyond recognition. I am just glad that I will remember to bring our sons duvet as a soft surface for him to sleep on if we had not remember to bring this and have left a sleep on the rough hard surface the poor guy would never even have slept how do you justify this?

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Hotel description Premier Inn Hotel Luton (Airport) is a great place to stay if you're flying off somewhere special, or if you just fancy a long weekend of it. There's plenty to do nearby, with lots of tourist attractions and business venues too. See all the magic that went into the Harry Potter movies at the Warner Bros Studios, or take the kids to Whipsnade, the UK's biggest zoo. Or stroll the fascinating ruined walls of nearby Someries Castle. If you're here in May, watch the floats and fun of Luton Carnival. Then come back to the hotel for some warming food at our Beefeater restaurant and a lovely snuggly bed.

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