Cleethorpes hotel

Stayed Monday night, good service and helpful at the reception. Only fall down is limited opening hours in the restaurant but cannot mark the hotel down for this as it is the company to blame. The room was nice and cool in the hot weather, and lots to see locally which was great

Stayed here for Armed Forces, the room was hot but was provided with a fan which helped. The staff on the reception and in the restaurant were lovely. Although Saturday evening was very busy and only one person I could see, it was well organised and the service was still quick and friendly.

The site and building are due for some major building work, but given that, we found this to be a well run and well-organised hotel. All of the staff were very welcoming, friendly, capable and hard-working. [Staffing of the restaurant in particular seemed to be minimalist, and was only made to work well by the determination of the staff team - senior management please note!] The room was as clean and presentable as we expected. The only grumble was a loose toilet seat, which was attended to. [However, it was said that management had decreed the model of toilet seat to be used, which unfortunately is of poor design, allowing the mountings to come loose time and time again. Management please note!] The hotel is well sited for touring the area, and there is plenty of promenade and sand dune walking to be had.

The hotel is well placed, great sized car park, nice rooms. We stayed in 217 and the air-conditioning worked a charm in the 30 degree heat. The room was clean and tidy (although the toilet roll needed refilling). In all the room was what we expect from a Premier Inn. Breakfast was great in the restaurant next door. The service on arrival made me regret booking and consider whether I ever want to stay with Premier Inn in future. Check in is 3pm. We went (as per the email received that morning) to see whether an early check in was possible. I was happy to pay. The lady at reception on Sat 21st June didnt take my name, didnt check the booking and said there was no chance of an early check in. I applaud her psychic abilities. How did she know without checking? It was 1:50pm! I explained we were desperate for a bathroom and was there one we could use before check in and was told 'no its out of order' and to go to McDonalds down the road. My child has a physical disability which meant that wasn't an option. Fortunately we went to the little railway station over the road where we got to use the bathroom with dignity and enjoyed their hospitality. Great hotel, but that lack of service was shocking. Dont recommend sadly 😔

Always the best sleep at Premier Inn... Comfiest beds, lovely soft towels, WiFi is always decent. Soap and shower gel provided. Extra pillows in the room if needed.