Isle of Wight Sandown (Seafront) hotel

First of all I must say this an opinion on Premier Inn in general. The Sandown Premier Inn was ok the room was fine but I feel that Premier Inn are really letting their standards slip. No interaction with staff, having to request that the room is serviced and vending machines out of order for the 3 night duration of our stay. In the past I’ve used premier inn many times as I was sure that the hotels provided a great level of service but not so much now. I will now look around before booking hotels rather than relying on Premier Inn

Air con faulty, they've known for years, look at other reviews. Very few TV channels not even channel 4! Mould in the bathroom due to intermittent fault on the extractor. Wifi non existant, ultimate is actually worse than the standard, again they've known for years. Staff excellent and should be awarded for the amount of complaints they probably deal with.

Great location and staff very friendly, helpful as always when I say here regularly. Problem was this time the air conditioning wasn't working correctly in the room on a hot day and seemed restricted to fan speed and temperature so made the room unusable as you cnt even open the window here. I managed to get a fan but still had a bad night's sleep.On previous visits the room was lovely and cold which must have meant there was a fault which no one mentioned so be aware if it's hot. This was only 26c on the day but I couldn't wait to leave and cool down in my car so didn't even have breakfast which was paid for and to be honest was very poor quality the month before when I went since the restaurant was sold.

We were surprised at how poor our room was (324), given how new the hotel is. The shower in our room was broken and only dispensed scalding hot water, which after 5 hours of travelling in 30 degree heat, was the one thing we wanted to use. We arrived late into the evening after driving from the Midlands on the hottest day of the year, and we both were desperate to shower. The shower was unusable without third degree burns because the heat valve was jammed, but this was only realised after having stripped sweaty clothes off and were standing in it ready for a shower. As the time was nearly midnight, we chose to simply get some sleep and in the morning (still unshowered) reported it to the second receptionist, who apologised and said she could get someone to look at it later that day, which was pointless because we were checking out after one night. There was no offer of compensation for the lack of facilities in our room and we left in a rather bedraggled and unclean state. The breakfast was sadly of poor quality, no local produce, and the cutlery was of very low quality too. In fact, I cut the inside of my mouth on the sharp edge of a spoon when eating yoghurt. We were quite glad to check out.

Excellent hotel...brilliant location...everything was lovely clean and we maintained like new... I had a sea view room was amazing to wake up to a sunrise by the sea. Lovely staff ...don't have a complaint about anything except he wifi and phobr signal was poor so had to go outside toake calls also I wish windows would open being by the sea feels a disappointment not have fresh sea air in the room... Otherwise we'll recommended hotel. Thank you Premier Inn and staff