London City (Old Street) hotel

Came home covered in insect bites. Complained to Head Office and Environmental Health. No tea and coffee in the rooms. Food was mostly overcooked and cold. Just a horrible stay.

Perfect location and in a well serves area of London but not very clean rooms and... please give us the opportunity to open the windowas and get some fresh air from time to time. The air in the room was thick and humid!

Location was the only good thing about this hotel. Cleanliness of room is in need of major improvement. Each day the room was supposedly “cleaned’’ we came back to a filthy bathroom which had visibly not been attended to. The only thing the cleaner did was change the towels. There was remnants of toothpaste/hairs/dust etc covering the white good surfaces. Dirty mugs were left and not replaced meaning we had to request clean ones from the bar. Infact, one of the nights my partner had an accident on the bed (she was menstruating at the time) and it was visibly soiled on the outer surface of duvet cover - this should have prompted the cleaner to change the duvet even without request however instead it was left like this for the duration of the stay. Due to the above, we did not feel that we were in a clean and comfortable environment and this affected our ability to get a good nights rest. In addition, reception and restaurant/bar needed to be staffed better - there was only one person manning both reception and bar with extreme long periods of wait times to be served each day/night - customers were all disgruntled by this.

Located just right for us (near the family members we were visiting), decently priced for London, and reasonably quiet and comfortable. Despite the QR code reader failing to read my printed QR code, check-in was pretty good. We will certainly stay here again for future family visits.

The staff were lovely and helpful. Breakfast was very busy but the staff always ensured the service was to a good standard and that there were no food shortages. The rooms were very dated compared to other premier inns I have stayed in which made it feel worse value for money.