Newquay (Seafront) hotel

Not a warm welcome No clean towels or rooms cleaned in 4 days No-one to ask No information on arrival Bins not emptyd in 4 days Put sign on door to get room cleaned never did.

I only gave this hotel 1 star due to the fact i took my mother and father in law away as it was the 1st time they had been to Cornwall and wanted them to have the best time but on the 1st night of dining the steak came out raw when it should of been well done, it was taken back to the kitchen and fresh one was cooked the 2 staff members PETER AND RACHEL couldn't do enough for us and they gave my mother in law free bottle of wine and apologised But then on the 2nd night of dining we was hurried up because they said the kitchen was closing at 8 30 so the same happened again asked for steak to be well done but came out raw again only this time the staff member who was on that night was very rude and arrogant her name was TRUDY she took the plate from my father in law and gave it to the chef but to our surprise he through the plate on the side and while we was still eating we was asked what dessert we wanted, and then after all this we was presented with a bill even though we had paid and the Very rude staff member TRUDY snatched the bill back we was never given an apology for her mistake And also on both nights there wasn't even any garden peas, Myself and husband paid nearly £750 for to rooms for 2 nights one double and one accessible room the double room was over looking scaffolding when I honest thought we would have been given Seaview rooms which the only accessible room had With the amount we had to pay, and it was a surprise for my in laws but they had to see scaffolding instead of sea views

Normally stay on business and it's good. BUT took my family for leisure break and found the 3rd bed was terrible and rock hard. I swapped as not nice for my son and had very sore back next day. Water pressure was poor and shower didn't work properly as middle one wouldn't turn off. Breakfast was either dry or way over cooked guessing been sat for some time so not very pleasurable. Shame as its my first time away with the kids for quite some time.

Never seen nothing like it, popped into the restaurant to something to eat at 18.20. Only 7 people in the restaurant and they wouldn't serve me any food as they were not allowing walk ins. Strange place. Staff were pleasant enough but this is really poor

Air conditioning not worked. Windows are sealed. No sleep and feel suffocated with kids faced really difficult breathing entire night. Poor maintenance and even calling guest relations team, the response is horrendous and no responsible reply