Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

What is the main town in Cheshire?

Accepted Answer

Chester is considered the main town in Cheshire. It’s a historic city full of character, known for its Roman walls, medieval architecture and picturesque rows of shops. You can explore landmarks like Chester Cathedral, the Roman Amphitheatre and Chester Castle, as well as enjoy riverside walks along the Dee.

Question 2

Why is Cheshire famous?

Accepted Answer

Cheshire is famous for its beautiful countryside, historic towns and iconic attractions like Chester Zoo, one of the UK’s largest and most popular wildlife parks. The county is also known for its distinctive Cheshire cheese, charming market towns and stately homes such as Tatton Park and Arley Hall. Its mix of history, culture and outdoor activities makes it a well-loved destination for all.

Question 3

What is Cheshire known for?

Accepted Answer

Cheshire is known for its scenic landscapes, including rolling hills, canals and the scenic Cheshire Plain. It’s also celebrated for its historic towns like Chester, Crewe and Macclesfield, plus its cultural heritage, including Roman ruins, historic churches and beautiful stately homes. Families, couples and solo travellers all find plenty to explore, from wildlife parks to adventure activities.

Question 4

Is Cheshire worth visiting?

Accepted Answer

Absolutely. Cheshire is great for history lovers, outdoor enthusiasts and families alike. You can explore castles and gardens, enjoy canal walks, take part in countryside activities like falconry or polo or spend the day at Chester Zoo. The mix of towns, villages and open countryside means there’s something to do for everyone, whether for a weekend break or a longer stay.

Question 5

What is there to do in Cheshire?

Accepted Answer

Cheshire is packed with activities and attractions for all kinds of visitors. Outdoor enthusiasts can enjoy everything from paintball and polo to falconry and family days at Cheshire’s zoos, like Chester Zoo, one of the UK’s largest and most popular wildlife parks. History buffs will love exploring Chester’s Roman Amphitheatre, Chester Castle and King Charles’ Tower, as well as strolling along the historic city walls. For a touch of culture, visit Tatton Park, with its grand mansion, gardens and deer park, or explore Quarry Bank Mill to learn about Cheshire’s industrial past. Families can also enjoy adventure parks, scenic canal walks and the impressive Blue Planet Aquarium. Our Cheshire hotels provide a comfortable base whether you’re sightseeing, enjoying countryside activities or travelling for business, with easy access to public transport and all the county has to offer.

Question 6

What is the biggest town in Cheshire?

Accepted Answer

Crewe is the largest town in Cheshire by population. It’s a key hub for transport and industry, particularly known for its railway heritage. While it’s more modern than Chester, it still has nearby attractions and easy access to the scenic parts of the county.

Question 7

What’s on for kids in Cheshire?

Accepted Answer

Cheshire is packed with family-friendly activities that will keep the kids entertained for days. Chester Zoo is a must-visit, with hundreds of animal species, interactive exhibits and special events throughout the year. The Blue Planet Aquarium lets children get up close with sharks, rays and other sea creatures, while Go Ape adventure courses offer a thrilling outdoor experience for older kids. For a slower-paced day, families can explore the Anderton Boat Lift or take a trip to Quarry Bank Mill, where children can learn about life during the Industrial Revolution with hands-on exhibits and workshops. Cheshire also has plenty of farm parks where little ones can feed animals, enjoy tractor rides and play in adventure playgrounds. Seasonal events add even more variety, from outdoor festivals and pumpkin trails to Christmas markets and Easter egg hunts. Plus, there are plenty of riverside walks, canals and green spaces where you can enjoy picnics, cycling or walking.

Question 8

Does Cheshire have any beaches?

Accepted Answer

Cheshire is landlocked, so there are no traditional coastal beaches. But the county does have lakes, rivers and reservoirs with sandy or pebbly areas where visitors can enjoy picnics, waterside walks and paddling. For a proper seaside day, you can reach the coast in nearby Merseyside or North Wales in under an hour by car.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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