Christchurch (East) hotel

First time we stay at this premier inn it was easy to park in there car park which was free to park in after my husband put his car number plate in the machine. Our room was clean and no problems with room.the restaurant now it not a beefeater doesn’t do as many as the drinks it used to like Guinness’s it had the pump with a glass over it as they didn’t sell it anymore which was a pity as not just my husband others said about it plus the other drinks they stop selling. The restaurant needs updating more so the walls where anything to do with the beefeater was taking down plus carpet. Staff in the bar area was all friendly and polite.

We only stayed for 1 night (thankfully). Fail: We were only given 1 towel, the shower was scaled up and performed poorly, the people in the room above could be clearly heard talking and moving around at 6am, check-in proved fiddly. Pass: The car park is nice and generous, the room was clean and fine, couldn't hear much by way of road noise. Will not be staying here again!

We stayed in room 57 for one night. My wife and I were both very badly bitten by bedbugs. Still suffering. Management were told and as yet our complaint has not been responded to. Waiting time for Meals to be served was excessive. Lighting above table did not work. Accessible access to restaurant from room was difficult. Very disappointing stay overall.

Premier Inn have taken their eye off the ball at this hotel and it is damaging the brand. The point of Premier Inn is that you know what you’re getting and every hotel should be of the same (decent) quality. If you start to find that you can’t trust this to be so, then you can no longer trust the brand and will look to others instead. It is tired, scruffy, dirty, dingy, short staffed… the girl who “welcomed” us at check in barely spoke a word. We were a party of 9, family gathering from around the globe for a funeral, and at the evening meal we sat at the only table big enough for us to sit together, and the light over the table wasn’t working so we sat in semi darkness. The vinyl bench seat surface had worn off. The lads serving were doing their best and very pleasant, but almost every order came with mistakes. In the end we had to laugh: Fawlty Towers lives on. The carpets in the hotel were dusty and clearly hadn’t seen a vacuum for months; the surfaces in my bedroom were dusty; the main overhead light wasn’t working and nor was the heating. However many times I set the thermostat to a comfortable temperature, after a few minutes the heater switched off and the temperature remained resolutely below 18 degrees. In the bathroom there was black mould in every corner and the sealant round the edge of the floor had dried and come away. I have stayed in multiple Premier Inns over the years because they are familiar, “home from home”. If this hotel is a sign that the brand has lost its trustworthiness, I’ll be looking at Holiday Inn Express in the future.

Staff were running around trying to do everything with limited numbers Breakfast - continental is not just cereal, juice, toast and pastries. Porridge was awful after waiting 15min. Dinner - 1st night limited menu due to H&S grill 2nd night some limited menu last night 50 minute wait for food so went to Burger King