Newport Wales (M4, J24) hotel

I booked an accessible room in September 2025, for a stay in July 2026, only to be informed the day before that there was no accessible room available, not even a room with a walk in shower. Mind you, they didn’t get in touch with me to say this, I phoned them to double check because the same thing happened in July 2025 when I stayed in another Premier Inn close by. Both times, my disabled booking was changed to a “standard” booking with no notice or communication. Customer service said there was nothing they could do to put it right. I’m unhappy because I will have to attend a 3 day convention, in a heatwave, with no access to a shower. I won’t be staying here again.

No air conditioning made it impossible to get the room to a comfortable temperature. The hotel supplied an expensive fan which - in the current heatwave - didn’t help much. Very hot, sleepless and uncomfortable night. Front desk staff member was very helpful and warned us about lack of a/c as we checked in. Meal at restaurant was excellent. Overall the hotel looks and feels a bit shabby.

very bad experience with the quite rude bar staff, who wouldn't serve us before 11 even though we were resident at the hotel and who turned the tv off and made sure everyone was out before 11, even though there were people still outside and drinking. Won't stay there again.

On arrival I had an issue with my room and Kate at reception was absolutely lovely, professional and polite. She was running around and working so hard looking after everyone there too! Lovely lady

I had a very disappointing stay at this hotel. The room felt extremely old, with a strong smell of damp and mould as soon as I walked in. The damp odour was overwhelming and made the room feel unclean and uncomfortable.