Ebbw Vale hotel

We always stay at Premier inns & rate them highly. We have stayed at this hotel before hence why we chose to go back but probably wouldn’t return after this time around. We were greeted by a young lady who wasn’t enthusiastic and it felt like we were an annoyance. We stayed in room 16 on the ground floor, upon opening the door we were hit by the smell of damp. Parts of the carpet were saturated and our sock were wet through after walking around the room without shoes. You cannot open the windows. The room was clean on the surface but there was a horrendous amount of dust under the bed and bits of rubbish. Bathroom was clean. Walking through the hallways you can tell the windows in the rooms can’t be open as the smell in the air was horrific. I’m sure we had a herd of elephants staying above us as the stomping was unbearable at times. The food was ok at the adjoining restaurant but some of the staff seem like they really don’t want to be there and left our starter plates for over 20 mins (it wasn’t busy) if I hadn’t asked for them to be cleared I don’t think we would have gotten our mains. The oil needs to be changed as everything friend came out brown and tasting like old oil. Breakfast was ok. I always recommend premier inn but I wouldn’t recommend this one.

Myself, daughter and friend and her daughter stayed one night on Good Friday. We went on the 4 waterfalls walk and were absolutely drenched and cold when we arrived. Check in was quick and easy and we had rooms next to each other on the ground floor. I didn’t inform them I have mobility issues but it wasn’t an issue. They booked a table at the Brewers Fayre and even though there was a long wait for food because of being busy our meals were great. The brekki in the morning was amazing as well. Letting kids eat free with a paying adult is brilliant and value for money. Definitely stay here again.

Room could have been cleaner. Quilt cover without a rip would have been nice too. A few USB sockets would have been a bonus. Staff were great. First appearance is key. Clean the car park if all the litter. No need to pay for a room with a view. Seems like all rooms had a bit of a view.

Stayed at this hotel now at least 9 times. Just where we need it for Tredegar. Staff are always friendly and polite and helpful. Excellent security. Great pub nxt door to eat and drink and serves up breakfast can get extremely busy between 5-7pm and 9-10.30am but staff never complain just rush around to help

We stayed for 2 nights for our silver wedding anniversary Staff were very helpful and nothing was too much trouble with our anniversary clashes with Valentine’s Day we were have trouble finding food with most places booked up the two lovely ladies on reception were ringing around trying to find us somewhere which they managed to do we had a lovely evening out and on our return we found 2 small bottles of wine an anniversary card and some posh biscuits waiting for us