Caerphilly Crossways hotel

Room 107 was disgustingly, black mould all over the bathroom. Not once in the time spent there we saw a cleaner. The only helpful person in the place was the very nice Bartender in the inn next door, which had as much atmosphere as a funeral parlour!!

Hotel was ok but the food in pub next door was shockingly bad very few drinks available and looked run down

The room was amazing very clean and shower was perfect we had a lovely time in family room it was just what we needed and the staff was fantastic

Staff were friendly. There were works going on in the grounds of the hotel, but this wasn’t bad for us, and there was plenty of room to park. The brewers fayre had friendly and efficient staff both for dinner and breakfast. And the food was nice. The next parts are criticisms but I’m not sure how the hotel could have fixed it. I didn’t complain to staff at the time either, so take what I say as you want. It’s not their fault, and the description does say, but the lack of air con in our room meant a very uncomfortable night and we struggled to have the window open as well because we could smell smoke (wildfires nearish). There was also noise from the housing estate over the road. The provided fan just moved hot air around.

Location is perfect, 3rd year we have stayed there and as per usual the staff was lovely and friendly including the restaurant staff. The room its self was clean however the hand wash and bits was rusty and dirty, in between the shutter and net on top was filthy, standing fan was loose on the back and covered in dust and also the little fan on the desk was covered in dust,no clothes hangers and I paid for ultimate wifi and when me and my sister went in the second night for the other code I was told to go back at 10pm when someone else was in, I went back and the system to get the code had crashed. We got online about midnight so in a way it was a waste of time getting the wifi as we ended up going out after being told to go back later. Yes they have work going on and it did not wake any of us up and we were right at the front. The lady on the front desk in the morning Saturday and Sunday is always so nice. The restaurant needs to improve the breakfast.