Swansea Waterfront hotel

Great location. Although we couldn’t take advantage due to Storm Austen. The rain was torrential. Amazing staff on at the Premier Inn who were also multi tasking in the restaurant too. Big shout out to Bradley. Thank you.

Location is excellent as are the staff and rooms. We could not have asked for better for the money we paid. We did not eat at the hotel as we arrived late and left early the following morning for a 7:00am medical appointment at a nearby Hospital the following morning - that indeed was the reason for our stay at this particular Premier Inn.

Evening started with a car alarm horn sounding every 15 mins which eventually ceased around 11:30 pm. I reported it to reception (after negotiating a digital receptionist via their contact number on line) I was advised that as the car was not in the Premier Inn car park, there was nothing he could do. The car was within the confines of the rear of the hotel, in fact, directly below the window so I suspect it was a staff members car. Then the wind picked up outside which generated a high pitched ‘whine’ in the room. This kept us awake virtually all night until we gave up on sleeping around 5:00 a.m. This experience being the polar opposite of our previous nights stay at the Premier In Shrewsbury. Instead of going to breakfast at 07:00 feeling refreshed, we are drained. If strong winds are forecast then the waterfront Premier inn in Swansea should not let out room 318

All was very good til we went to the restaurant. Not enough staff and only one cook. Luckily we did not order starters as we had a long wait for our main meal. Steak and wilted salad. No mushroom or tomato as advertised. I didn't complain on the spot as I could see the staff were really struggling. So sad as we were frequent customers pre closing the restaurant to the public. Was always top notch service and food. Greedy shareholders are to blame

We were disappointed with our stay, particularly our experience in the on-site restaurant. There appeared to be insufficient waiting staff, and those who were working were clearly rushed off their feet, which negatively affected the service. Unfortunately, the food was also very disappointing. My mother ordered a steak which was so tough it was impossible to cut and had to be sent back. Whilst it was replaced promptly, which we appreciated, it was not the standard we would have expected. My son, partner and I all ordered chicken dishes, and the chicken was noticeably overcooked and of very poor quality. The desserts were equally underwhelming; the chocolate cake was dry and lacked flavour. The room itself was also in need of some attention. There was evidence of a drink having been thrown against one of the walls, and there was visible dampness or condensation on the inside of one of the windows. Overall, our stay fell well below the standards we have come to expect from Premier Inn, which was particularly disappointing given our previous positive experiences. We hope these issues will be addressed to prevent other guests having a similar experience.