Swansea North hotel

The staff are friendly and welcoming. I need an accessible room which is absolutely fantastic better than other places I've stayed at. Can't wait to go again.

Do not stay at this hotel in the summer there is no air con but that does not tell you how awful it is. Our room was 35 centigrade at 4am meaning we got very little sleep. Staying here was like an endurance test and one of the worst nights i have ever had at a hotel. Through out the night there was guests in reception trying to cool down and a group of us walked to the nearby 24hour website at 3am for some respite. Also the windows only open about an inch.

We stayed at Premier Inn Swansea North for three nights because it was conveniently located near Morriston Hospital, where we were visiting a seriously unwell relative. I don’t usually leave negative reviews, but I was extremely disappointed by the cleanliness of our room. It was, without doubt, the dirtiest Premier Inn room I’ve ever stayed in. It felt grim, smelly, and not fit for people to stay in. I ended up using an entire pack of antibacterial wipes to clean and sanitise the room myself before I felt able to settle in. I was so disgusted that I didn’t even want to get my phone out to take photographs. We kept all of our clothes in our suitcases throughout our stay and even wore flip-flops to use the bathroom because we didn’t feel comfortable walking around barefoot. It’s even worse that they seem to think this level of cleanliness is acceptable, especially when they advertise themselves on TV as a reliable place to stay. Don’t they have any standards? I’ve always found Premier Inn to offer clean, comfortable accommodation, so this experience was both shocking and very disappointing. We didn’t have breakfast, and if I had booked it, I would rather lose my money than eat there The Staff were friendly

On arrival staff friendly and seamless check in. On entering the room it had an awful stench the stat the temp was showing over 32 degrees window shut. We opened the window and switched on tbe fan provided in the room (this was not a heatwave day) the room temperature did not drop below 27 degrees all night. Very uncomfortable. I went to reception to advise but they said all the air con rooms were fully booked. The second bed Im also had some ants on it not many maybe 4-5 to which my daughter lifted the duvet and shook them off. We generally always tend to stay in premier inns when travelling as you always know what you get and if any problems very rare but premier inn are good at resolving. When I raised Im with guest relations they contradicted what the hotel reception staff told us that the rooms with air con were booked whereas guest relations are advising there is no air con at all at the hotel so not sure who is getting wires crossed here! In relation to the ants I went to reception twice to ask for a hoover but no staff to be seen as such this just added to the uncomfortable night as the kids felt itchy and didn’t want to sleep. Generally clean hotel, friendly staff, the reception isn’t easily identifiable. Potentially just a bad experience due to heat and ants which made for a bad night otherwise it would be fine i assume

Location 10% every thing you need is all around you. Room clean, value for money, staff Amazing 100% see you again 😀 😄 😊 😘