Swansea City Centre hotel

We loved everything about this City Centre Premier Inn. The location is perfect, it is within a very short walking distance of many restaurants, a huge variety, and the shops. The beach and the Marina are also about 20 mins walk away in each direction The staff are all very friendly and helpful, the rooms are always neat and tidy and clean, and so comfortable. If you need anything, you just need to ask at reception. The rooms are very well insulated, we did not experience any noise from Wind Street at all. We parked in a car park up the road near the Marina bridge, for a very reasonable daily rate, much cheaper than the multi story car park next door. We did not use any public transport as we walked everywhere, but the bus station is easily accessible for those wanting to venture further out. I can highly recommend this hotel for a memorable and very convenient Swansea city centre experience.

Great location and room standards. Easy check in and lovely touch from housekeeping knowing was travelling with kids solo. Breakfast first day was plated and guy on duty couldnt do enough for us. Second day came down bit later completely different level of service standards. 1 staff member who constantly disappeared so bit of a wait at arrival with multiple tables having dirty plates 10+, both buffet empty amd drinks low. Which i get 2 more staff did arrive shorty after seating but food arrived in drips and draps. Sausages the 5 mins later bacon then 5 minutes later eggs felt like having a tapas style breakfast. 17 people followed us so unsure why all too so long to replace. The staff pace never really picked up and left after time as felt upset and unwelcome. At check out did try and contact staff/ duty manager with no response. Great location with great room anr bedding so good have looked at buying pillows and duvet.Great location and room standards. Easy check in and lovely touch from housekeeping knowing was travelling with kids solo. Breakfast first day was plated and guy on duty couldnt do enough for us. Second day came down bit later completely different level of service standards. 1 staff member who constantly disappeared so bit of a wait at arrival with multiple tables having dirty plates 10+, both buffet empty amd drinks low. Which i get 2 more staff did arrive shorty after seating but food arrived in drips and draps. Sausages the 5 mins later bacon then 5 minutes later eggs felt like having a tapas style breakfast. 17 people followed us so unsure why all too so long to replace. The staff pace never really picked up and left after time as felt upset and unwelcome. At check out did try and contact staff/ duty manager with no response. Great location with great room anr bedding so good have looked at buying pillows and duvet.

We chose this hotel because it was city centre, not far from the train station and the theatre we were visiting. I arrived after my two friends and I did have a little trouble finding the hotel, even with Google maps. This was because the entrance is not on Wind Street but on Little Wind Street ( it looks like an alley way ). From check in to finally picking up my suitcase at the end of the next day ( I was very grateful for their luggage storage facility ), the staff were fantastic and deserve recognition. My room was spotlessly clean but I was a little disappointed with two things. The bed was not as comfortable as I expected, from previous stays in Premier Inns. The mattress was far too soft for my liking ( resulting in backache for several days afterwards ) and the bed unusually high. I've since learnt that Premier Inn have switched from Hypnos mattresses to Silentnight. Because of the height, I did wonder if my bed had a mattress topper, too. I was disappointed to find the shower to be located over a bath tub, but perhaps I should have requested a free standing one, if available. I was grateful for the provision of a hairdryer in the room, as I have a lot of hair. I was expecting a buffet breakfast and paid for the full breakfast. However, I was informed that as the hotel wasn't busy, breakfast would be served individually. The breakfast was good, as was the service, but I would have preferred a buffet, to ponder my choices, more thoroughly. There was misinformation online, as I thought I could book a late checkout, for 2pm. On arrival at the hotel, I was informed that they don't offer this and all checkouts are 12 noon, at the latest. This would have been fine for me, had I not mislaid my house keys and had to unpack my suitcase and repack. The member of housekeeping assigned to turn over my room, was most understanding. So I was glad of the extra minutes allowed to find my keys, at the bottom of my suitcase. The location of the hotel was ideal for our stay. Thursday night, we headed to Swansea Grand Theatre to see our favourite tribute band, the Illegal Eagles. Superbly entertaining, as usual. Then we went for a few drinks afterwards. On Friday morning we had breakfast together, then my two friends had to return home. I remained in Swansea and visited the Glynn Vivian Art Gallery. There was an especially beautiful kite exhibition, as well as their usual exhibits. Then I went for a meal, before going to Swansea Grand Theatre again. This time it was to see a play, ' Physical Education ', in the Arts Wing. It was outstanding, as were the individual performers. I thoroughly recommend this production to all. It was a most thought provoking and honest production, in the writing and execution. Highly skilled, moving and highly entertaining. I returned to the hotel after the theatre, to retrieve my suitcase, before catching my train home. I was a little surprised at the cost of a room for one night, especially as it was a week night, not a weekend and breakfast is extra ( which I was already familiar with, in Premier Inns ). But perhaps that's par for the course now, with rising prices everywhere. We were very fortunate with warm, dry weather, throughout our stay. I was especially pleased that I could explore Swansea, without an umbrella and my suitcase. So finally, a big thankyou to Premier Inn Swansea City Centre, for a lovely stay and storing my luggage.

City centre location with ample paid parking within walking distance. Room was extremely quite for it's city centre location and the weekend nightlife. Bathroom a little "tired" but everything worked adequately. Staff were extremely friendly and helpful. Would definitely book this hotel again.

If you saw the hotel from the outside you would e disappointed but rooms are adequate. Clean enough although grandson's bed had a stained pillowslip. Staff are very thoughtful and pleasant however. The car park is a bit rough. Breakfast was ok. Staff at check in very nice. Setting feels weird.