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Swansea City Centre hotel

In the heart of Swansea, right beside Swansea Market and the bars and bright lights of Wind Street

TripAdvisor Traveller rating:

972 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 1,320 surveys

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The City Gates, Wind Street, Swansea SA1 1EE

Sat Nav Directions: SA1 1EE

Directions: Take M4(J42), and then the A483 towards the city centre. After passing Sainsburys on the left and Salubrious Place on the right, turn right at the next lights.Then turn immediately right again. The NCP is adjacent to the cinema and hotel. PLEASE NOTE: No right turn at Wind St from the M4 direction. Parking costs 9.50 GBP per 24 hours. please get your ticket validated at reception. Height resction (6'7). Sat Nav - SA1 3LZ

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Transport and local information: Gower Peninsula Tourist Attraction
National Maritime Museum
Swansea Marina
Swansea Central Train Station 1 mile

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Hotel Parking:

There is no on-site parking available at this hotel. Chargeable off-site parking is available at the NCP car park next to the hotel at a discounted rate of £9.50 per 24hrs. Please get your ticket validated at the hotel reception. There is also a pay and display car park at The Strand (5 min walk from the hotel) at a cost of £2 overnight between 6pm-10am.

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1-5 of {{972 | number:0}} reviews

16 Jan 2019

Mair1951

Swansea, United Kingdom

Trip Type:

"Smelly room."

We stayed on13/12/18 for 1night before leaving early in the morning,noticed the smell immediately and when we went out for a meal I mentioned it to the man in reception he was busy but said he would come to check the room when we came back.Time flew and reception was busy and as we were up early the next morning we went straight to our room and we won't be staying there again.

16 Jan 2019

Cruiser35399052877

Lincoln, United Kingdom

Trip Type: Business

"Lenny's bed fails miserably"

Terrible nights sleep due to a shocking mattress and a disco immediately below the room. The location of the hotel is good as it the breakfast but unfortunately everything else was appalling. Wont be using them again!

14 Jan 2019

sunrise679

Durham, United Kingdom

Trip Type: Solo travel

"Filthy & Noisy. Don’t expect any sleep. Avoid. "

I love staying at the Premier Inn because it’s usually clean, quiet and comfortable. Not this one. I have never reviewed anything on TripAdvisor but feel compelled to warn others. After 10 hours of travelling I just wanted to run a bath and go to bed. As I did so I realised the bath was full of black hairs and grime, and then I noticed the toilet hadn’t been flushed. I felt physically sick. I felt awkward going to reception to ask if someone could please clean the bathroom. They did this immediately. I switched the air-conditioning up because it was very cold in Jan but it rattled so loudly I had to switch it off as I couldn’t sleep. I spent the night shivering cold but that kept me awake. The mattress was wrecked. I kept falling into the middle of it down a big dip. It drove me insane. The next morning I asked if I could please swap to another room. There was no way I could spend another night on that mattress. The reception staff were excellent and I can’t fault them which is why I have rated the service 2 stars. Unfortunately the housekeeping was appalling. The room I was moved to was filthy again. The bed wasn’t king-size but that’s okay I was just relieved it had a regular mattress. The mugs and teaspoons were dirty on arrival and were not cleaned until day five. I actually went out on my second day and bought my own mug, teaspoon and washing up liquid, which I kept safely in my bag for cleanliness, to ensure I could have a hygienic cup of tea. There were obvious stains on the bed head, dents in the wall, thick dust everywhere, and general dirt and grime on the floors in the bedroom and bathroom. The bed sheets and towels were changed daily, but sometimes had stains on. The room itself looked like it was never cleaned the entire time I was there, which was six nights. I specifically asked to be put in a quiet area of the hotel on arrival. They put me on the third floor and said this would be quiet. There was no warning or information that this particular branch was above or next to one or more nightclubs. After not having slept on my first night of arrival due to the air-conditioning unit problem and the terrible old mattress, I was kept awake for another night on the Saturday due to the noise from a night club until 4 AM. I had my window firmly closed and even wore earplugs. This could not block out the noise of music and literally hundreds of people milling around and shouting loudly over the noise of the speakers blasting out music. There were also glass bottles being smashed all night long, it sounded like they were in giant containers. If this is the quietest area of the hotel I dread to think what the other rooms are like. It ruined the next day on Sunday due to tiredness. I accepted the fact that it was the weekend and put it down to bad luck that the club and people outside were so noisy. On the Tuesday night I went to bed at 9 PM because I had a very important day the next day and needed a good nights sleep, this is why I stay in Premiere Inns. To my horror there was a club night on a Tuesday night and the “boom boom boom“ of the base of the music seemed to drill through my head. There was no escaping it and the noise of hundreds of people dancing around shouting loudly and generally making a lot of noise as you would expect from a nightclub kept me away until around 12:30 AM. It reduced me to tears because I desperately needed sleep that night and was not expecting clubs to be open and packed full of people. I have stayed in city centre premier inns before, including Edinburgh recently, and I have not heard any noise from outside. Whilst I accept the hotel cannot control the noise of hundreds of people outside and loud music from numerous clubs and bars, I feel there should be a warning on the website that you will be in a noisy club environment and are very unlikely to be able to sleep. As I had already “complained” twice (about the dirty bathroom and noisy rattling air-conditioning unit) I felt too uncomfortable to make another complaint as I rarely complain about anything. There are homeless people on the street without a roof over their head (plenty close by the hotel) and I am fortunate enough to be able to afford a room in a hotel so I would feel wretched and ghastly complaining that my room was dirty and that I couldn’t sleep due to the noise from the people and clubs outside when there are people who don’t even have shelter. I know I could never stay in this hotel again unless all the clubs underneath it and nearby it closed down, so that it was quiet, so with this view and having had a disappointing stay with at least three nights of disrupted or very little sleep, I chose to leave without saying anything else. However I feel I need to warn others about these issues which is why I am writing this review.

13 Jan 2019

TheDamBuilders

Tyldesley, United Kingdom

Trip Type: Couples

"Not the best"

Always tend to stay in Premier Inns as you know what to expect. Stayed here for two nights with the wife. Location very central with many restaurants and bars in walking distance. The room was very tired with the smallest TV I’ve seen in years. Room and bed was clean but had multiple areas that were damaged. The two bath towels were clean but the one hand towel was unusable due to unidentifiable grime. Breakfast on the Saturday was cooked to order and Sunday was buffet style. The former was better but latter was perfectly acceptable. The staff that we had contact with were pleasant as expected.

13 Jan 2019

Jonathan W

Trip Type: Family

"City Centre hotel"

The hotel is right in the middle of the city, so everything is easily accessible. The hotel itself is looking a bit tired in places. The Staff are very accommodating and friendly. The breakfast offered a cooked breakfast to order, which was therefore hot and freshly cooked. Due to the fact that the hotel is situated amongst bars and restaurants; the hotels own bar lacks ambience - we were the only people in there the evening we stayed.

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Hotel description Bang on the money for a great stay in this lively city, the Premier Inn Hotel Swansea City Centre puts you right on the spot for shopping, nightlife, business and transport links. From this prime location at the heart of the city, you'll be within walking distance of the area's best bars, restaurants and shops. And you're just a stone's skim from the beautiful beaches of the Gower Peninsula. Then when you need to recharge the batteries, our tasty restaurant, spacious rooms and extra-cosy beds will be right here waiting.

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0871 527 9060

Swansea City Centre hotel

In the heart of Swansea, right beside Swansea Market and the bars and bright lights of Wind Street

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