
26 May 2026
Wanderer17047607822
Oakham, United Kingdom
"Not very ‘Premier’ Inn"
Booked a double room at Port Talbot Sat 16 May, we arrived quite late around 11:30pm and made our way to our room with luggage etc all ‘seemed’ ok so showered and get ready for bed by about 12:30 we got into bed to find the usually super comfortable double bed was actually two singles pushed together so there was an uncomfortable ridge down the middle. Had a horrible uncomfortable and broken sleep. We didn’t go to reception at what was now around 1am so thought I’d investigate and complain in the morning.
After checking the bed was made of two single bases pushed together, two single mattresses, two single toppers that could NOT be zipped together, another single protector on each and finally a double fitted sheet, The retaining strap holding the bases together was also broken.
I took photos that clearly show the issues
On checking out there was no one on reception so decided I would take it up with Customer Service by email as I had photos, room number etc
They reviewed my comments... Read more

06 May 2026
petergU2890HY
Trip Type:
Friends getaway
"MTBing hub"
Great hotel and restaurant combo. Great access East and West. Local petrol station and shop. Short distance from town itself.

25 Apr 2026
Deb P
King's Lynn, United Kingdom
"Excellent"
Just checked in with Sharon on reception who was so friendly and professional a credit to your company! Excellent room and love the biscuits!!!!

25 Apr 2026
"Beautiful and clean hotel"
Had a lovely time here with my family clean rooms and Sharon from reception gave a warm welcome.. definitely recommend staying here

17 Apr 2026
"Wonderful breakfast..."
I stayed 2 nights at this hotel. The 1st night was in an accessible room, nice & big but the bed was so uncomfortable, the bedding wasn't tucked in, one pillowcase was ripped & the 'flip' opening of the bin, in the bathroom, didn't work. Hence, I had 2hrs sleep, at most, with so much back pain in the bed & bending to use the bin.
The 2nd night was in a 2 bed room, with my grandson. This time the bed was so very comfortable I slept really well. Everything was in good working order too.
It's well worth paying for the full English breakfast! Eggs cooked to order & individual requests taken, like well cooked sausage, & brought to the table. So much choice & well presented.
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