Llantrisant hotel

We stayed 4 nights. Not up to the usual Premier Inn standard. We were placed on the middle floor in the new build/Annex, with a broken lift (by the time we left, it was still broken, must be at least a working week!). We were told the lift was broken as we checked in, nothing was marked up on the outside of the lift doors on any of the floors. The room was fine, but the only room Window cannot be opened! one has to rely on the room air conditioner. On the check out day, we found my partners car, with a broken front passenger window (having been smashed in a break in! that night). She reported it to reception & Tim was most unsympathetic with zero empathy (he said in the "seven years he has been there, this was the first car break in"). He very reluctantly left reception to view the damage. At least the duty manager, Kelsey agreed to review the car park CCTV for evidence of the break in. The local Police were called & the car break in was duly reported . Police CSI later arrived & took evidence; pictures, dusted for prints etc. Both the local Police officers (phone & CSI) were very efficient & both displayed empathy (they are a credit to the local Police force). By then, Kelsey had found the video clip showing the car break in. The CCTV picture (shown to the Police CSI only) was of a low quality due to the fact the cameras are the of the lowest resolution & therefore nearly useless & there only for show! Plus there is no meaningful security fence/wall around this Premier Inn, thereby making it easy for anyone to enter/exit from any direction, without being seen from the reception.

Great central location for access to busy road, comfortable clean hotel with warm welcoming staff. Great parking facilities and bus route nearby from Cardiff train station bus.

POS: Hotel & Staff great and helpful, Premier Plus room clean, tidy, kept stocked and in good condition. Plenty of Parking and easy login at reception. NEG: Breakfast served in the Beefeater Pub next door, first mornings Breakfast was excellent served buffet style, all fresh and hot. Second morning was less desirable with most food items dried out including Scrambled Eggs, Bacon and Mushrooms and when asked no freshly cooked items to be put out until the above had been used. Current breakfast price £10.99. Third morning went elsewhere for a better quality breakfast at a lower price point. No what I expect from a Premier Inn.

Perfect location if visiting The Royal Mint. It was our 1st time staying in a Premier Plus room at an excellent price & we were impressed. Lovely decor, especially the bathroom.

Outside front is very clean & tidy - see photo. Excellent welcome & help from evening Reception staff (Lisa & Kelsey). Ground floor room I was allocated had HVAC Error Code (= non-operable) which staff couldn't clear; tried another room (on 2nd floor) - same HVAC error :( Took a room with a supplementary heater (heater was wobbly because missing one wheel!). View from the room shows areas of litter (see photo). Restaurant: Beefeater on-site: Excellent Service. Room Problem: The Shower floor has been laid substantially level! Thus (even with shower curtains closed) water drains to/onto the carpet (see photos showing lights reflecting on this water). Most likely, this seepage will create mould in the future.