
12 Oct 2026
"Car park Theft!"
Beware! Our car was broken in to overnight between the hours of 1am & 3am. We are aware of another break in the same night as belongings from the other vehicle ended up in our car. The police also confirmed there was thefts the following night also. This seems to be a recurring problem at this hotel seeing a previous review left in Sept.

11 Oct 2026
"Fantastic stay!"
One of the best Premier Inn experiences we've had! Most of this was down to Dan B. (You know who you are, and all that you did for our family!). An unforgettable experience of excellent customer service, and additional touches (including balloons and banners in my room on my birthday, and a wee upgrade for our 2 daughters so they could stay on the same floor as us!). Dan....you made our stay very special, and we are all very grateful for this. Thank you again.
Craig, Queen Christine, and the 2 princesses đ

01 Oct 2026
"Sam in the Restaurant đ"
I was looked after by Sam in the restaurant this evening. Sam made a really special effort to ensure I was getting the right deal and value for my money which is really hugely important for all of us right now but also incredibly rare over recent times. She was so genuinely caring and I could see she was treating all the other diners with the same warmth. PREMIER INN - you need to make sure you show Sam some equally genuine appreciation and hold on to her as an employee!

25 Sep 2026
"Disgusting experience"
I had a booking with premier inn pentwyn cardiff north for the 16th Sept I no longer required the room and because I booked a standard room cud not get a refund but was able to change the date and premier inn instead so I rang for my booking to be changed for 16th Nov to Queen street premier inn on the 14th Sept and was told they wud do it straight away for me brilliant I thought it is now the 25th Sept and have had no email or acknowledgement from either premiers so I rang today to make sure it had been done to my surprise it hadn't so I rang cardiff north to find out wot had happened n they told me it was put down as a no show no booking had been transferred and have no lost ÂŁ95 n they say there is nothing they can do even tho I have proof of that phone call on the 14th Sept absolutely fuming n absolutely disgusted

24 Sep 2026
"Wonât be staying there again"
Had vehicle broken into overnight. Police were attentive but assured me they may know the culprit. There was vehicle glass in other areas around the car park.
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