Cardiff North hotel

Lovely stay, probably up there with one of the best stays I’ve had at premier inns and I use them quite a bit. The only reason only given 4 stars is they are incredibly short staffed. They couldn’t accommodate breakfast properly, and it’s not the staffs fault - in fact so many people had to ask for things and it was stifling hot so customers a bit irritable, yet every member of staff I saw apologised and was so friendly and professional. But none the less- due to the amount of customers to ratio of staff, breakfast wasn’t the best. For the rest I’d give 5 stars, the room was clean, spacious, and for once- the air con controls were self explanatory and you could adjust comfort (I always find this issue a let down at other premier inns) We got the 58 bus into Cardiff, and an uber back- all very reasonable. We found a secluded patch of grass round the back of hotel and walked to the local Lidl and did a picnic in the shade as was too hot for the pub garden (pub down the road was easy walking distance and we went the first night) Car park was spacious and seemed very secure. I’ll definitely be back (but probably won’t prepay for breakfast again and would rather walk to the pub for breakfast or grab things from Lidl)

Friendly welcome. Plenty of parking at the hotel. Great base for exploring Cardiff - took us about 15 minutes by Uber to get into the centre. We had a Premier plus room on the fourth floor. Quiet location, clean and spacious. Excellent buffet style breakfast, staff friendly and efficient.

Booked two rooms online, and had an issue on arrival but the staff didn’t hesitate to make it right. Bags dropped off and headed to the bar for a pre dinner drink. Drink choice was ok and again the staff were really nice. During the meal service, we found everything to be good and need to single out Stacey who was just a really friendly, professional and beautiful individual. Thank you. The room 125 seemed clean though the shower silicone needs replacing as its just black mouldy spots which isn’t nice to see. I personally found the bed too hard and didn’t get a good nights sleep: i was clock watching every hour. But my daughter had a good sleep in her room. Breakfast was the standard buffet choices of hot, and continental options. Yes, i have mentioned issues, but the staff here make up for the issues

Comfortable rooms and welcoming staff. Convenient location. Good breakfast and evening meal. Nice decor in the restaurant.

⸻ The main reason I continue to stay at this hotel is because of the colleagues you have working here. Stacey and Ella truly make all the difference. They work incredibly hard, welcoming regular guests and anyone who walks through the door with the same professionalism and warmth. No matter what may be going on in their personal lives or if they’re having a difficult day, you would never know. They always put on a brave face and consistently deliver top-notch service. When you’re away from home all week for work, that level of care makes a real difference. Their friendliness, resilience, and dedication don’t go unnoticed—they are genuinely extraordinary and absolutely deserve recognition and praise.