Cardiff North hotel

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Set a 15-minute drive from the city centre, in a quiet area of north Cardiff

Guest Rating:

4.5

Based on 1,576 surveys

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Pentwyn Road, Cardiff, CF23 7XH

Sat Nav Directions: CF23 7XH

Directions: Westbound - Exit M4(J29) onto the A48(M). Exit junction signposted Pentwyn and take 3rd exit at roundabout. Hotel is 200 yards on right hand side. Eastbound - Leave M4(J30) take 3rd exit North Pentwyn link road (A4232). Take the A48(M) towards Cardiff and exit at the junction signposted Pentwyn. Take 3rd exit at roundabout. Hotel is about 200 yards on right hand side.

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Transport and local information: Cardiff International Arena Events 6 miles
Millennium Stadium Events 6 miles
Sports Village 8 miles
Cardiff Central Train Station 6 miles

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{1220 | number:0}} reviews

22 Sep 2018

christopher d

kidderminster

Trip Type: Solo travel

"Close to the Park and Ride"

What can I say, it's a Premier Inn! They do what it says on the tin! I wanted to go into the city and this one is close to the Park ad Ride. £4 into town return. Service was pleasant and the food average.

22 Sep 2018

Emmabollen

Trip Type: Family

"Drugs bag found in room"

Disgusting! Stayed with my husband and 14 month old baby at this hotel and on tidying to go found my baby just about to put a drugs bag in his mouth! Chocolate wrappers under the bed! Took a week and a half for a response from premier inn! Absolutely not acceptable

18 Sep 2018

pantczak2018

Manchester, United Kingdom

Trip Type: Family

"one night"

it's not bad but everything is oldish,for a short stay it's oknext time a would choose different onebreakfast is also not bad but I've had better in this some chaindue to location, a lot of steps from car park or long walk

17 Sep 2018

pannylim

Trip Type: Family

"Quick check in and check out, Good parking space"

The reception is available 24 hrs -- very flexible for travellers. Lift is large -- for all sizes luggages. There is a restaurant inside the hotel if you just want to stay in. Parking is good -- plenty and close to reception.

7 Sep 2018

Sundrenched_9

Swansea, United Kingdom

Trip Type: Couples

"Totally shocked"

I must first let you know that I have been using Premier Inns all over the country for 20 years plus and staying at the hotels have always been out first choice. I have always given excellent reviews and have never been disappointed until now. We arrived at the hotel at around 6.45pm. We were told we had room 625. My wife could not quite understand the writing on the card sleeve so she asked the receptionist to confirm the room number. The receptionist said it was 625. We went up to the room and the key card would not work. OK no big deal it happens. My wife went back down to reception and told the receptionist that the card would not work. She implied that we were not doing it properly and the card should be fine but she would reload it. (I have a maths degree and engineering degree so understanding the instructions on the rear the card instructing users to hold horizontally approx. 10cm from the card reader were not to difficult for me). My wife returned to the room entrance where I was waiting. We then entered the room only to find that occupants were already in the room. I think someone was asleep on the bed. We only kept the door open long enough really just to notice that and that a pile of what appeared to be workers high visibility clothing was on the floor. We closed the door and went down to reception. We asked to speak to the duty manager. A lady arrived at reception who did not even introduce herself or give a name and asked what the problem was. My wife explained what had happened. All the duty manager could say at this point was that she did not think other rooms were available and that we may have to go to another hotel? She insisted that my wife hand over the key card including the sleeve with the allocated room number on. The duty manager obviously caught on immediately that their had been a booking error of sorts. My wife did not want to hand the key card especially if we were going to have to go to another hotel as this was the evidence we had that a mistake had been made. I can understand the key card as it was someone’s room but why the card sleeve saying room 625 on it? The duty manager then patronised and really bullied my wife into handing over the key card with still no resolution to our predicament in that we did still not have a room to go to. After my wife handed over the card I became involved. I asked her to stop patronising and find us a replacement room. She stated that my wife was at fault for not handing over the key? and she had done nothing wrong? She did then find us a room after totally embarrassing us in front of other guests. No sign of any apology whatsoever. When my wife and I discussed this we wondered if it was worth sending an email as we had no evidence that indeed we were given the card to another guests room. My wife suggested that the room number may be on the receipt from checking in and to our dismay found that the room number said 525 on the receipt and not 625. We could see at this point why the duty manager was so insistent on having the key card sleeve back. The room we were given was fine and pretty much up to the standard I expect from premier inns. I really expected the duty manager to call us and apologise for the mix up at some point but this never happened. My wife was uneasy as she thought that this mistake could be made to another customer and that someone could just walk into our room. We felt we could not leave the room as we were worried about our valuables and we had to set off early to London the next morning and it was too far to travel back to West Wales so we are basically staying because we have no choice. We really should have not been put through this. I do wonder about the pride in the service that this person gave. At any point an apology and perhaps a complimentary drink at the bar whilst another room was being sorted would have sufficed. I cannot believe that this behaviour from this individual is uniform throughout the chain and feel it is very unlikely we would treated like this from other managers so I was sure an email or complaint on the guest relations would have at least got us an apology. But now after two weeks no reply to 3 emails and no reply to the form filled out on the guest relations website. Perhaps it has taken us all these years of staying there that perhaps indeed their customer service is pretty rubbish across the board. If anyone one from the organisation actually reads these reviews please check your emails and perhaps we may consider staying at a Premier Inn again?

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Hotel description Whether you're staying on a business trip or a mini-break, our Premier Inn Cardiff North hotel is ideal for getting the most out of the city. It's set on a key local bus route, meaning shopping and sightseeing in Cardiff couldn't be easier. Go bargain-hunting at the St David's Centre, catch a game at the Principality Stadium, or get a taste of the city's history at Cardiff Castle. There's plenty of golf clubs nearby for sports fans to enjoy, plus laid-back local attractions like Cardiff Bay to explore. Back at the hotel you can look forward to a tasty meal in our Thyme restaurant, before enjoying a great night's sleep on a super-comfy Hypnos bed.

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0871 527 8202

Cardiff North hotel

Set a 15-minute drive from the city centre, in a quiet area of north Cardiff

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Cardiff North hotel

Set a 15-minute drive from the city centre, in a quiet area of north Cardiff

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