Cardiff Bay hotel

Despite this being a reasonably new building, the room appears tired and worn. It's not a cheap hotel, I tried to take a bath but had to abandon the idea due to black flotsam in the water. Cups and teaspoons were not particularly clean and the teabag box was coated with loose sugar. Pillows are flat and hard and I'm left with an impression of general grubiness. Fortunately, I only needed to stay for one night.

Before arriving, I had asked if we could get a room with a good view as it was our first time in Cardiff. They obliged and went beyond - we got the room with arguably the best view in the entire building. My kids could not be pulled away from the window. Just getting into the room, looking through the windows was a good set up for the rest of our stay.

We originally booked two nights at the Future Inn, supposedly a 4 star hotel. We left after various issues after one night and booked a remainder at the Premier Inn, a hotel we have stayed at many times. Listed as a 3 star, it was so much better than a supposed 4 star. Welcoming, warm, clean and modern. The only reason we didn’t originally book is because they have lost the disabled parking spaces at the back. However, we managed to park on the road. It’s a shame they no longer have discounted parking at the multi storey next door. Accessible rooms have perfect toilet and shower seats for wheelchair transfers. Bed slightly too low. We will definitely be back.

I recently stayed at Premier Inn Cardiff Bay for one night and unfortunately came away feeling very disappointed, especially given the cost of the stay. The hotel is looking very tired and is in desperate need of refurbishment. While I understand that hotels experience wear and tear over time, the overall condition of the room fell well below the standard I would expect from a Premier Inn. The bathroom, in particular, was in need of a thorough deep clean. There was visible mold around the tiles, and the shower curtain had noticeable stains, which immediately raised concerns about cleanliness and maintenance. Adding to the frustration, the TV remote control in our room did not work properly, which, although a relatively minor issue, contributed to the feeling that the hotel is not being maintained as it should be. The biggest disappointment was that the room simply did not feel clean or fresh. When paying a premium price for a single night's stay, guests should be able to expect a high standard of cleanliness and attention to detail, and sadly this was lacking. The one standout positive during our visit was the breakfast. There was an excellent selection of hot and cold items available, with plenty of variety to suit different tastes. The breakfast staff were welcoming, and the quality of the food helped redeem the experience to some extent. Overall, I felt that the cost of the stay did not reflect the quality of the accommodation provided. A significant investment in refurbishment and improved housekeeping standards would make a considerable difference. For the amount paid, I expected a much cleaner, better-maintained room and left feeling that the hotel did not offer good value for money.

The location was great for Cardiff bay, The room was clean and tidy, staff were polite, nothing was to much bother,